Alexa Quinones
Prospect Park,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Olive Garden Restaurant
10.2021 - 06.2023
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Served food and beverages promptly with focused attention to customer needs.
Cashier
ShopRite
12.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Passaic County Technical Institute
Wayne, NJ06.2023
Skills
- Seating Assignment Preparation
- Effective Problem-Solving
- Customer Service Excellence
- Assist Customers
- Negotiation
- Time Management
- Performance Improvement
Certification
- Certified 9-1-1 Officer/ Emergency Medical Dispatcher, National Emergency Communications Institute (NECI) - 2023
- Certificate of Competency in the Field of Criminal Justice and Public Safety, PCTVS - June 2023
- FEMA Certificate of Achievement in Intro to Incident Command System & Intro to the National Incident Management System
Languages
Spanish
Native or Bilingual
Timeline
Server
Olive Garden Restaurant
10.2021 - 06.2023
Cashier
ShopRite
12.2020 - 09.2021
High School Diploma -
Passaic County Technical Institute
- Certified 9-1-1 Officer/ Emergency Medical Dispatcher, National Emergency Communications Institute (NECI) - 2023
- Certificate of Competency in the Field of Criminal Justice and Public Safety, PCTVS - June 2023
- FEMA Certificate of Achievement in Intro to Incident Command System & Intro to the National Incident Management System
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