Willow Moore
Summary
Empathetic and driven professional with a passion for social work and community support. Skilled in active listening, conflict resolution, and fostering meaningful connections with diverse populations. Experienced in providing direct support, navigating financial resources, and advocating for individuals in need.
Overview
7
7
years of professional experience
1
1
Certification
Work History
West Point Bank
08.2020 - Current
- Process customer transactions including deposits, withdrawals, and loan payments
- Assist customers with mobile banking, debit card disputes, and account maintenance
- Open and close accounts, process cash advances, and verify vault transactions
- Manage post-closing loan processing, lien filings, insurance, and collateral holds
- Handle scanning, electronic and physical filing, and non-originated loan processing
Shift Leader
Red Mango Frozen Yogurt
02.2018 - 07.2020
- Served as a shift leader, overseeing customer service and employee training
- Managed store operations including cash handling, food preparation, and conflict resolution
- Supervised staff to maintain a positive and efficient work environment
Takeout Waitress
Ginza Hibachi Restaurant
01.2018 - 12.2019
- Managed takeout orders, minor food prep, and cashier responsibilities
- Provided customer service, organized orders, and assisted as a hostess
- Resolved customer concerns efficiently while maintaining a welcoming environment
Education
Bachelor's in Social Work -
Western Kentucky University
05-2027
Associate of Science Degree -
Elizabethtown Community and Technical College
01.2023
High School Diploma -
Faith Homeschool Group
01.2018
Skills
- Customer Service
- Relationship Management
- Financial Transactions
- Loan Processing
- Team Coordination
- Cash Handling
- Reconciliation
- Problem-Solving
- Conflict Resolution
- Administrative Skills
- Organizational Skills
- Mobile Banking
- Data Entry
Certification
- State Registered Nurse Aide (SRNA), #5023000, 2019 - 2021
- Adult and Pediatric First Aid/CPR/AED, 2019 - 2021
Timeline
West Point Bank
08.2020 - Current
Shift Leader
Red Mango Frozen Yogurt
02.2018 - 07.2020
Takeout Waitress
Ginza Hibachi Restaurant
01.2018 - 12.2019
High School Diploma -
Faith Homeschool Group
Bachelor's in Social Work -
Western Kentucky University
Associate of Science Degree -
Elizabethtown Community and Technical College
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