Willow Sullivan
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Devon Gables Rehabilitation Center
08.2023 - 01.2024
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Customer Service Representative
Bayview Asset Management
10.2021 - 11.2022
- Sought ways to improve processes and services provided.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Customer Service Specialist
Ascensus Retirement Services
11.2020 - 10.2021
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved concerns with products or services to help with retention and drive sales.
Education
High School Diploma -
Canyon Rose Academy
Tucson, AZ05.2020
Skills
- Activity Coordination
- Complex Problem-Solving
- Care Monitoring
- Indirect Patient Care
Timeline
Certified Nursing Assistant
Devon Gables Rehabilitation Center
08.2023 - 01.2024
Customer Service Representative
Bayview Asset Management
10.2021 - 11.2022
Customer Service Specialist
Ascensus Retirement Services
11.2020 - 10.2021
High School Diploma -
Canyon Rose Academy
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