Willow Underwood
Gainesville,FL
Summary
As an individual committed to continuous improvement, I possess a highly adaptable nature that allows me to thrive in diverse work environments. My track record as a results-oriented professional is characterized by an ability to swiftly assimilate new concepts and technologies, showcasing a proven aptitude for adapting to change. This adaptability empowers me to make substantial contributions to demanding projects and consistently deliver exceptional results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
South Beach Tanning Company
Gainesville, FL
03.2024 - Current
- Created effective promotion plans to boost revenue.
- Sold diverse products through effective communication of unique features and education on appropriate applications.
- Effectively handled and addressed customer concerns with a professional approach.
- Aided in the completion of sales-processing responsibilities, enabling the accomplishment of daily sales objectives.
Front Desk Trainer
Gainesville Health And Fitness
Gainesville, FL
04.2023 - 06.2024
- Created and executed a comprehensive training program to maintain consistent service delivery by front desk staff.
- Supervised, evaluated, and referred instructors to skill development classes.
- Continuously updated knowledge through active participation in workshops, conferences, and online education classes.
Supervisor
Gainesville Health And Fitness
Gainesville, FL
08.2023 - 05.2025
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Provided continuous monitoring of employee productivity, offering valuable feedback and coaching.
- Ensured prompt resolution of customer complaints and issues, resulting in increased customer satisfaction levels and enhanced loyalty.
Kids Club Associate
Gainesville Health And Fitness
Gainesville, FL
01.2024 - Current
- Supported children with special needs, adapting activities to meet diverse requirements.
- Communicated daily with children's parents or guardians about daily activities, behaviors, and related issues.
- Guided children through engaging and productive activities to foster a fun learning environment.
Team Member
Chick-fil-A
Gainesville, FL
10.2022 - 11.2023
- Fostered customer loyalty by creating a welcoming atmosphere and consistently delivering outstanding service.
- Effectively served in diverse stations according to team demands.
- Sustained exceptional levels of productivity and quality throughout all operational tasks.
- Explored opportunities to exceed job expectations.
Education
Some College (No Degree) - Criminal Justice; Criminal Psychology
Liberty University
Lynchburg, VASkills
- Leadership
- Independent
- Collaborative
- Self-Motivated
- Adaptability
- Conflict Resolution
References
References available upon request.
Certification
- Java Script IT Certified (05/2022)
- CPR/AED Certified (05/2023)
- Crowd Manager Certification (11/2023)
Timeline
Sales Associate
South Beach Tanning Company
03.2024 - Current
Kids Club Associate
Gainesville Health And Fitness
01.2024 - Current
Supervisor
Gainesville Health And Fitness
08.2023 - 05.2025
Front Desk Trainer
Gainesville Health And Fitness
04.2023 - 06.2024
Team Member
Chick-fil-A
10.2022 - 11.2023
Some College (No Degree) - Criminal Justice; Criminal Psychology
Liberty University
- Java Script IT Certified (05/2022)
- CPR/AED Certified (05/2023)
- Crowd Manager Certification (11/2023)
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