Summary
Overview
Work History
Education
Skills
Timeline
Generic

Willow Wren

Grand Rapids

Summary

Dedicated customer service representative skilled in active listening and critical thinking. Proven ability to address concerns and adapt to new product releases, ensuring customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

RaiseRight
Grand Rapids, MI
07.2023 - Current
  • Answer customer phone calls and address concerns in a timely fashion.
  • Answer customer emails and address concerns.
  • Familiarize with new product releases and stay informed about updates to platform to best serve customers.

Paraprofessional

Vista Charter Academy
Grand Rapids, MI
09.2022 - 03.2023
  • Supported classroom instruction by assisting teachers with lesson implementation and student engagement.
  • Led reading and math small groups with 1st and 5th grade students, as well as providing one-on-one support to students.
  • Monitored student progress, providing feedback to educators on academic performance and behavioral issues.

Reading Interventionist

Michigan Education Corps
Kentwood, MI
01.2022 - 06.2022
  • Implemented targeted reading interventions to enhance student literacy skills and comprehension.
  • Collaborated with classroom teachers to integrate intervention strategies into daily instruction.
  • Monitored and documented student progress to inform instructional practices and adapt interventions as needed.

Interpreting Program Coordinator

Voices For Health
Grand Rapids, MI
07.2021 - 09.2021
  • Took client requests for interpretation services and entered data into scheduling system.
  • Coordinated schedule for Spanish interpretation services for Grand Rapids area appointments.
  • Coordinated schedule for Spanish interpretation services in Kalamazoo, Holland, Muskegon, Lansing, Battle Creek, and other Michigan areas.

Education

Bachelor of Science - Russian Studies

Grand Valley State University
Grand Rapids
04-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Zendesk
  • GoTo
  • Microsoft Office Suite

Timeline

Customer Service Representative

RaiseRight
07.2023 - Current

Paraprofessional

Vista Charter Academy
09.2022 - 03.2023

Reading Interventionist

Michigan Education Corps
01.2022 - 06.2022

Interpreting Program Coordinator

Voices For Health
07.2021 - 09.2021

Bachelor of Science - Russian Studies

Grand Valley State University