Dedicated customer service representative skilled in active listening and critical thinking. Proven ability to address concerns and adapt to new product releases, ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
RaiseRight
Grand Rapids, MI
07.2023 - Current
Answer customer phone calls and address concerns in a timely fashion.
Answer customer emails and address concerns.
Familiarize with new product releases and stay informed about updates to platform to best serve customers.
Paraprofessional
Vista Charter Academy
Grand Rapids, MI
09.2022 - 03.2023
Supported classroom instruction by assisting teachers with lesson implementation and student engagement.
Led reading and math small groups with 1st and 5th grade students, as well as providing one-on-one support to students.
Monitored student progress, providing feedback to educators on academic performance and behavioral issues.
Reading Interventionist
Michigan Education Corps
Kentwood, MI
01.2022 - 06.2022
Implemented targeted reading interventions to enhance student literacy skills and comprehension.
Collaborated with classroom teachers to integrate intervention strategies into daily instruction.
Monitored and documented student progress to inform instructional practices and adapt interventions as needed.
Interpreting Program Coordinator
Voices For Health
Grand Rapids, MI
07.2021 - 09.2021
Took client requests for interpretation services and entered data into scheduling system.
Coordinated schedule for Spanish interpretation services for Grand Rapids area appointments.
Coordinated schedule for Spanish interpretation services in Kalamazoo, Holland, Muskegon, Lansing, Battle Creek, and other Michigan areas.