Willy Cardenas
Customer Care Specialist
Leominster,MA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Head Clerk
City Hall Of Lowell Massachusetts
Lowell, MA
11.2021 - Current
- Provides information and assistance in person, on the telephone, and in writing to property owners and others, regarding the municipality’s valuations, tax abatements, and exemptions.
- Assists the public in abatement applications.
- Preparation of lists of a-butters for various boards, officials, and property owners requiring such lists.
- Maintains and updates real and personal property ownership, valuation, and a wide variety of information systems, files, and records, either manually or on the computer.
Budtender
The Cannabist
Lowell, MA
04.2019 - Current
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for various customer orders per day.
Travel Consultant
Roadscholar
Lowell, MA
11.2017 - 05.2020
- Organized trips for individual, family and business travelers.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Handled sensitive information with professionalism and discretion.
Concierge Specialist
Aspire Lifestyles
Chelmsford, MA
09.2014 - 10.2017
- Arranged for transportation to and from airport, train station and events for clients.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Representative
Sprint
Burlington, MA
11.2013 - 08.2014
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma - Machine Shop Technology
Greater Lowell Technical High School
Tyngsboro, MA 08.2001 - 06.2005
Web Developer Bootcamp
Udemy
08.2021 - 02.2022
Skills
Microsoft applications proficiency
File and database management
Proficient in [Slack, Skype, Zoom, Discord, Twitch]
Proficient in [HTML5, CSS]
Telephone Etiquette/Scheduling
THC/CBD Understanding
Certification
Amazon Cyber Awareness Training
Timeline
Head Clerk
City Hall Of Lowell Massachusetts
11.2021 - Current
Web Developer Bootcamp
Udemy
08.2021 - 02.2022
Budtender
The Cannabist
04.2019 - Current
Travel Consultant
Roadscholar
11.2017 - 05.2020
Concierge Specialist
Aspire Lifestyles
09.2014 - 10.2017
Sales Representative
Sprint
11.2013 - 08.2014
High School Diploma - Machine Shop Technology
Greater Lowell Technical High School
08.2001 - 06.2005