Wilma Fowler
Port Huron,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Front End Associate
Walmart
10.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Meijer
03.2024 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Banker
M&T Bank
04.2022 - 07.2023
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Streamlined operations, implementing efficient processes to improve overall productivity and performance.
- Educated customers on online banking and mobile banking applications.
Customer Service Manager
Walmart
03.2014 - 01.2022
- Improved customer satisfaction ratings by addressing concerns promptly and providing effective solutions.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Resolved escalated customer complaints calmly and professionally, maintaining high levels of satisfaction among clients despite challenging situations.
- Led a team of customer service representatives for increased productivity and overall efficiency.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
TOPS MarketLLC
11.2008 - 05.2010
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
GED -
Bronx Center For Science And Mathematics
Bronx, NYSkills
- Product Promotion
- Consumer Banking
- Customer Service
- Customer Service-Oriented
- Meeting Sales Goals
Languages
Spanish
Native or Bilingual
Timeline
Front End Associate
Walmart
10.2024 - Current
Cashier
Meijer
03.2024 - Current
Banker
M&T Bank
04.2022 - 07.2023
Customer Service Manager
Walmart
03.2014 - 01.2022
Cashier
TOPS MarketLLC
11.2008 - 05.2010
GED -
Bronx Center For Science And Mathematics