Wilma Mosley

Facilitate Peer Suppot training for certification.

I have been working primarily facilitating recovery classes at the Kentucky River Regional Jail.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
• Increased sales through effective product recommendations and upselling techniques.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.

• Served as a role model for clients, sharing personal experiences of recovery and resilience.
• Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

I was a second shift supervisor at the time of my departure. I also work for nine years as supervisor over the females’ work release program.