Wilma Sarmineto
Las Vegas,NV
Summary
Dedicated Casino professional adept at driving guest satisfaction and promoting compliance with casino security measures. Proven history of assessing slot machine functionality and resolving issues. Actively pursuing Cashiering or customer service opportunity to apply excellent knowledge of casino floor and cash cage functions. Team-oriented cashier versed in cage cashier work. Great in counting and verifying money, credit and chips. Works well with team members and consistently meets objectives.
Overview
23
23
years of professional experience
Work History
Casino Cage Cashier
Tropicana Casino And Resort
07.2013 - Current
- Supported colleagues during peak times by stepping in as needed to handle customer inquiries or complete additional tasks.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Calculated and verified value of players' winnings or losses.
- Assisted customers with credit applications, verifying necessary information and completing required paperwork efficiently.
- Facilitated efficient chip exchanges for players by accurately counting chips and recording denominations in accordance with casino policies.
Casino Cage Cashier
Fremont Hotel & Casino
12.2000 - 06.2013
Education
Bachelor of Science -
HOLY ANGEL UNIVERSITY
PHILIPPINES06.1984
High School Diploma -
EAST CENTRAL COLLEGES
SAN FERNANDO, PAMPANGA, PHILIPPINES03.1981
Skills
- Currency transaction management
- Cash Register Operation
- Efficient Operation
- Credit card processing
- Security awareness
- Currency Exchanges
- Anti-Money Laundering
- Compliance Monitoring
- Patience and Tact
- Strong Ethics
- Customer Relationship Management
- Cash handling expertise
- Customer Service
Languages
philippines
Timeline
Casino Cage Cashier
Tropicana Casino And Resort
07.2013 - Current
Casino Cage Cashier
Fremont Hotel & Casino
12.2000 - 06.2013
Bachelor of Science -
HOLY ANGEL UNIVERSITY
High School Diploma -
EAST CENTRAL COLLEGES
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