Wilma Radale Valencia
West Yarmouth,MA
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Retail Sales Associate
Agway of Dennis
Dennis, Massachusetts
04.2026 - 07.2026
- Operated cash register and processed sales transactions with accurate payments and receipts.
- Assisted customers with pet, garden, and farm supply selections at Agway of Dennis.
- Stocked shelves, bins, and display areas with merchandise throughout the store.
Call Center Representative
First Financial Bank
Abilene, Texas
06.2024 - 11.2025
- Answered customer calls for First Financial Bank account questions and service requests.
- Resolved checking, savings, and loan inquiries using bank policy guidelines.
- Verified customer identity before discussing sensitive account information.
- Explained online banking, debit card, and payment options to customers.
- Processed stop payments, address updates, and account maintenance requests.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Shelter Manager
Harmony Family Services
Abilene, Tx
07.2020 - 11.2023
- Managed daily shelter operations for family services facility.
- Monitored shelter operations on a daily basis including cleaning schedules, meal times, security protocols.
- Enforced safety procedures and crisis response protocols.
- Conducted shelter inspections and addressed facility issues.
Education
Associate of Science - Wildlife Biology
Weatherford College
Weatherford, TX 01.1997 - 06.1999
Bethel Temple Christian
Abilene, TexasSkills
- Point of sale systems
- Cash management
- Inventory management
- Product displays
Timeline
Retail Sales Associate
Agway of Dennis
04.2026 - 07.2026
Call Center Representative
First Financial Bank
06.2024 - 11.2025
Shelter Manager
Harmony Family Services
07.2020 - 11.2023
Associate of Science - Wildlife Biology
Weatherford College
01.1997 - 06.1999
Bethel Temple Christian