Wilmarie Rondon
Orlando,FL
Summary
I would like to present myself as a candidate for a current job opportunity. I’m bilingual, I have strong communication skills in both English and Spanish. I love to interact with people and create connections with them. I’ve been involved with customer service in my job experience and became a nursing student because it is really gratifying seeing the positive impact that you can make in someone’s day and life by helping them in their needs. I like to give a loving interaction with individuals as if it was for myself. I’ve worked under strong organization settings, team work, a large call volume, appointment setting, addressing people concerns, and deliver customer satisfaction in a busy environment while keeping a clean and proficient work. I strongly believe I will bring positive, kind, joyful, and professional skills to the team. I look forward to know more about the opportunities that are available.
Overview
1
1
year of professional experience
Work History
Receptionist
Exclusive Dentistry
Orlando, FL
04.2021 - 04.2022
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Processed payments and updated accounts to reflect balance changes.
- Recorded customer or client information to maintain accounts.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Worked with office manager to attain operational goals.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Customer Service Representative and Data Entry
Digital Dental Solutions Caribbean Lab
Guaynabo, PR
11.2020 - 03.2021
- Monitored dentist schedules and coordinated patient appointments
- Supported billing department by posting receivables, following up on outstanding account balances, and coordinating invoice mailing
- Inventoried office and medical supplies and placed orders to maintain adequate levels of different items
- Kept medical records and correspondence current and accurate to maintain smooth operations
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards
- Typed information and data provided by customers, verifying data integrity and completeness for record keeping accuracy
- Generated reports, correspondence, and documentation for internal and customer use
Education
Associate Degree in Nursing - Nursing
Rasmussen University
Orlando, FL09-2025
BLS Certification -
On-Call Training Solutions, LLC
Orlando, FL12-2023
High School Diploma -
West Port High School
Ocala, FL05.2018
Skills
- ADL support
- Vital signs monitoring
- Infection control procedures
- HIPAA compliance
- Privacy and confidentiality
- Bilingual Spanish and English
- Office management
- Organizational skills
- Relationship building
- Clear oral/written communication
- Customer relations
- Complaint resolution
- Enthusiastic and charismatic personality
Languages
- Spanish and English
Timeline
Receptionist
Exclusive Dentistry
04.2021 - 04.2022
Customer Service Representative and Data Entry
Digital Dental Solutions Caribbean Lab
11.2020 - 03.2021
Associate Degree in Nursing - Nursing
Rasmussen University
BLS Certification -
On-Call Training Solutions, LLC
High School Diploma -
West Port High School