Wilmer Brito Blanca
North Miami Beach,FL
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Ipiranca Inc. and other notable companies. Excelled in fostering teamwork, enhancing communication, and driving organizational goals. Skilled in training and mentoring, achieving high levels of customer satisfaction and employee productivity.
Overview
9
9
years of professional experience
Work History
Supervisor
MLS Inc.
02.2024 - Current
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
Stocker
Presidente Supermarket
08.2021 - 02.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Manager
Ipiranga Auto Posto Ortona
01.2016 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier
Terezita Restaurant
06.2015 - 11.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Actor
La Andariega
Camaguey Cuba07-2012
PHARMACY TECHNICIAN - PHARMACY TECHNICIAN
Octavio De La Concepcion De La Pedraja
Cmaguey Cuba06-2011
Computer Technician - Computer Technician
Carlos Cespedes
Camaguey10-2010
High School Diploma -
Candido Gonzalez Morales
Camaguey 07-2009
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Full Professional
Timeline
Supervisor
MLS Inc.
02.2024 - Current
Stocker
Presidente Supermarket
08.2021 - 02.2024
Manager
Ipiranga Auto Posto Ortona
01.2016 - 05.2021
Cashier
Terezita Restaurant
06.2015 - 11.2016
Associate of Arts - Actor
La Andariega
PHARMACY TECHNICIAN - PHARMACY TECHNICIAN
Octavio De La Concepcion De La Pedraja
Computer Technician - Computer Technician
Carlos Cespedes
High School Diploma -
Candido Gonzalez Morales
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