Wilmer Pena Gil
Orlando,FL
Summary
Results-driven Appliance Repair Technician with extensive experience at Pro Repair Appliance, excelling in troubleshooting and preventive maintenance. Proven ability to enhance customer satisfaction through effective solutions and strong communication skills. Proficient in electrical systems repair and service documentation, ensuring high-quality outcomes and efficient operations. Bilingual in English and Spanish.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
Pro Repair Appliance
Orlando, Florida
02.2024 - Current
- Providing exceptional repair services for a diverse range of appliances.
- Implementing preventive maintenance measures to extend appliance lifespan.
- Ensuring customer satisfaction through prompt and effective solutions.
Appliance Repair Technician
JL Appliance Repair
Orlando, Florida
02.2021 - 08.2024
- Diagnosed and repaired various appliance issues.
- Trained new technicians on appliance repair techniques.
- Maintained an accurate record of service calls and repairs.
Technician Helper
Addison HVAC
Orlando, FL
11.2019 - 12.2021
- Assisted senior technicians in troubleshooting HVAC systems.
- Participated in HVCA installation and maintenance.
- Resolved customer complaints and concerns promptly.
Formulation Quality Control
ITW
Danvers, MA
03.2017 - 11.2019
- Developed and implemented quality control procedures.
- Conducted a thorough analysis of product formulations.
- Collaborated with cross-functional teams to ensure product quality.
Education
Some College (No Degree) - Criminal Justice
Salem State University
Salem, MAHigh School Diploma -
Fecteau Leary High School
Lynn, MASkills
- Appliance troubleshooting
- Preventive maintenance
- Electrical systems repair
- HVAC systems knowledge
- Customer service
- Service documentation
- forklift certified
- safety measures
- result-oriented
- Product ordering
- computer proficient
- English and Spanish proficient
Certification
- certified in lg appliance repair
- certified in samsung appliance repair
Languages
English
Professional
Spanish
Professional
Timeline
Appliance Repair Technician
Pro Repair Appliance
02.2024 - Current
Appliance Repair Technician
JL Appliance Repair
02.2021 - 08.2024
Technician Helper
Addison HVAC
11.2019 - 12.2021
Formulation Quality Control
ITW
03.2017 - 11.2019
Some College (No Degree) - Criminal Justice
Salem State University
High School Diploma -
Fecteau Leary High School
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