Summary
Overview
Work History
Education
Skills
Timeline
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Wilmer Solis

The Bronx,NY

Summary

Bilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with passion for team building and promoting positive company morale.

Overview

1
1
year of professional experience

Work History

Customer Service

Uber
09.2022 - 10.2023
  • Provided exemplary customer service to guests.
  • Resolved customer service issues with timely and professional resolutions.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.

Restaurant Server

El Valle Restaurant
12.2022 - 08.2023
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.

Education

High School Diploma -

Bronx Academy Of Health Careers
Bronx, NY
06.2022

Skills

  • Decision Making
  • Bilingual
  • Basic Math
  • Cash Register
  • Active Listening
  • Patience Maintenance
  • Computer Proficiency
  • Telephone Etiquette
  • Effective Communication
  • Problem Solving
  • Time Management
  • Multitasking Abilities
  • Attention to Detail
  • Stocking
  • Heavy lifting
  • Safety and cleanliness standards

Timeline

Restaurant Server

El Valle Restaurant
12.2022 - 08.2023

Customer Service

Uber
09.2022 - 10.2023

High School Diploma -

Bronx Academy Of Health Careers

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Wilmer Solis