Summary
Work History
Education
Skills
Timeline
Generic

Wilmeshia Landis

Forney,TX

Summary

Dynamic customer service professional with a proven track record at Walt Disney World, Trader Joe’s, Target and Walmart, excelling in complaint resolution and cash handling. Known for reliability and maintaining composure in high-pressure situations, I enhance customer satisfaction through active listening and effective problem-solving, ensuring a positive shopping experience and fostering loyalty.

Work History

Customer Service Cashier

Walmart
01.2024 - 2024
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cash register accuracy through diligent record-keeping and reconciliation.
  • Trained new cashiers on operational procedures and customer service.

Crew Member

Trader Joe’s
02.2020 - 2022
  • Assisted in grocery preparation and assembly, ensuring adherence to quality standards.
  • Maintained cleanliness and organization of workstations, promoting safety and efficiency.
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Operated point-of-sale systems accurately, processing transactions efficiently.
  • Adapted quickly to changing demands, maintaining productivity in fast-paced environments.

Cast Member

Walt Disney World Resort
05.2019 - 08.2019
  • Delivered exceptional guest service by engaging with visitors and addressing inquiries promptly.
  • Assisted in maintaining park cleanliness and safety, ensuring a pleasant environment for guests.
  • Collaborated with team members to support event operations, enhancing overall guest experience.
  • Demonstrated adaptability by learning new attractions and procedures quickly during busy periods.
  • Implemented feedback from guests to improve service delivery and enhance visitor satisfaction experiences.
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.

Sales Associate

Target
01.2023 - 2024
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized sales floor, ensuring product displays met visual merchandising standards.
  • Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
  • Collaborated with team members to achieve sales goals and improve store performance.

Education

Associate of Science - Early Childhood Care And Education

Southern University At Shreveport
Shreveport, LA
05.2024

Skills

Customer service

Timeline

Customer Service Cashier

Walmart
01.2024 - 2024

Sales Associate

Target
01.2023 - 2024

Crew Member

Trader Joe’s
02.2020 - 2022

Cast Member

Walt Disney World Resort
05.2019 - 08.2019

Associate of Science - Early Childhood Care And Education

Southern University At Shreveport

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Wilmeshia Landis