Wilmick Ablard

• Ensured safety and security of guests during excursions by implementing robust risk management procedures.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Established strong relationships with students by providing exceptional service, consistently exceeding expectations, and delivering tangible results from transformation initiatives.