Wilsmith Pierre
New City,USA
Summary
With over 19 years of customer relations experience, I spearheaded the creation of a customer service department at Rockland Employee Federal Credit Union, incorporating training units and systems up to international standards. Proficient in CRM software and Excel, my dedication has consistently driven customer satisfaction improvements, showcasing my leadership and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Customer care associate
New City Pharmacy
New City, USA
10.2024 - Current
Collection Specialist
Rockland Employee Federal Credit Union (REFCU)
Spring Valley, USA
02.2024 - Current
- I have 19 years of experience in customer relations, during which I gained a solid understanding of customer service from 2006 to 2009
- In 2012, I had the opportunity to create a customer service department, including a training unit and all the necessary systems that meet international standards
- My passion for this profession has driven me to become a dedicated professional in the field
Customer care associate
Floor & Decor
Nanuet, USA
02.2024 - 05.2024
Commercial Office Manager
Société Commerciale de Service S.A. (SOCOSER-Lesly Center)
Pétion-Ville, Haïti
05.2016 - 11.2023
Customer care & Training Manager
Société Commerciale de Service S.A. (SOCOSER-Lesly Center)
Pétion-Ville, Haïti
06.2012 - 04.2016
Quality Assurance & Training Manager
Comcel S.A. (Voila)-Purchased by Digicel Haiti in 2012
Port-au-Prince, Haïti
09.2009 - 11.2012
Trainer Executive
Digicel Haiti
Port-au-Prince, Haïti
05.2006 - 07.2009
Education
Diploma-Non achieved. - Bilingual translation-English/French
Université Quisqueya
Port-au-Prince, Haiti06.2006
High school diploma -
Lycée Antenor Firmin
Port-au-Prince, Haiti08.2001
Skills
- Word
- Access
- Visio
- Outlook
- Power point
- Excel
- CRM software
- Call center experience
References
- Phillipe Yves Reginald Bastien, Commercial Director, Haiti Leasing, +(509) 3802-6060
- Wendy Chery, Training Camp Mentor, Bank of Montreal-Canada, +1 (514) 827-8924
- Carmelle Prosper, Assistant Store Manager, Walmart, +1 (786) 816-4457
Timeline
Customer care associate
New City Pharmacy
10.2024 - Current
Collection Specialist
Rockland Employee Federal Credit Union (REFCU)
02.2024 - Current
Customer care associate
Floor & Decor
02.2024 - 05.2024
Commercial Office Manager
Société Commerciale de Service S.A. (SOCOSER-Lesly Center)
05.2016 - 11.2023
Customer care & Training Manager
Société Commerciale de Service S.A. (SOCOSER-Lesly Center)
06.2012 - 04.2016
Quality Assurance & Training Manager
Comcel S.A. (Voila)-Purchased by Digicel Haiti in 2012
09.2009 - 11.2012
Trainer Executive
Digicel Haiti
05.2006 - 07.2009
Diploma-Non achieved. - Bilingual translation-English/French
Université Quisqueya
High school diploma -
Lycée Antenor Firmin
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