Wilson Castillo
Little Rock,AR
Summary
Dynamic small business owner with a proven track record at Castillo Concrete Pool and Spa, excelling in relationship building and financial planning. Successfully navigated economic challenges while enhancing operational efficiency and fostering a collaborative team culture. Skilled in strategic planning and negotiation, driving revenue growth and client satisfaction.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 10 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
15
15
years of professional experience
Work History
Owner
Castillo Concrete Pool and Spa
06.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Trained and motivated employees to perform daily business functions.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded business into new markets, cond
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Owner
Castillo Construction LLC
01.2017 - 06.2024
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Expanded business into new markets, cond
- Improved team productivity by introducing innovative project management tools and techniques.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Excavator
Triple G
02.2010 - 01.2017
- Aided in successful infrastructure installations by carefully digging trenches according to specifications provided by engineers or architects.
- Supported the achievement of quality goals through adherence to industry standards during all phases of excavation work.
- Assisted in the training and development of new team members, sharing best practices and passing on valuable industry knowledge.
- Contributed to cost savings by optimizing fuel consumption during the operation of heavy machinery.
- Implemented strict safety measures on job sites, reducing accidents 85%.
Education
High School Diploma -
Central Public Highschool
Quiche Ixcan11.2008
Skills
- Small business operations
- Relationship building
- Customer relations
- Client service
- Team oversight
- Negotiation
- Financial planning
- Partnership development
- Project estimating
- Sales management
- Strategic planning
- Staff hiring
- Staff management
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Owner
Castillo Concrete Pool and Spa
06.2024 - Current
Owner
Castillo Construction LLC
01.2017 - 06.2024
Excavator
Triple G
02.2010 - 01.2017
High School Diploma -
Central Public Highschool
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