Wilson Gerard
Metairie,LA
Summary
Efficient Tax Collector known for high productivity and ability to complete tasks swiftly and accurately. Specialized in regulatory
Highly skilled Tax Collector with relevant experience in ensuring timely collection and accurate reporting of tax revenues. Demonstrated strengths include maintaining comprehensive records, interpreting complex tax laws, and facilitating communication between taxpayers and government entities. Previous roles have underscored commitment to integrity, accuracy, and efficient service delivery, contributing significantly to improved tax compliance rates.
Skilled Loss Prevention Officer with background in retail security and investigation. Possess strong knowledge of surveillance systems and skills in conflict resolution, contributing to the safety and security of business establishments. Demonstrated ability to identify suspicious activities and minimize theft incidents, ensuring reduced losses for companies. Showcased commitment to integrity, adaptability, and team collaboration in all roles held.
Highly experienced in safety and security roles, demonstrating a strong command of risk assessment, conflict resolution, and disaster response. Exemplary skills in surveillance systems operation, emergency planning, and regulatory compliance. Have made significant contributions to workplace safety through the implementation of comprehensive security protocols and procedures. Consistent dedication to improving organizational security standards.
Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Tax collector clerk
Collier County
Naples, FL
07.2025 - Current
- Processed tax payments accurately and efficiently for residents of Collier County.
- Assisted citizens with inquiries regarding tax assessments and payment options.
- Maintained detailed records of transactions and taxpayer information securely.
- Engaged in ongoing training to understand local tax laws and procedures fully.
- Answered inquiries from taxpayers about tax bills and other payment issues.
- Assisted taxpayers with filing appeals against assessed value of properties.
- Received and processed payments for property taxes.
- Processed refunds due to overpayment or erroneous assessment.
Safety and Security Officer
Marriott Vacations Worldwide
Marco Island, Florida
02.2018 - 07.2025
- Monitored safety protocols to maintain secure environments for guests and staff.
- Conducted regular inspections to identify potential hazards and ensure compliance.
- Responded swiftly to incidents, providing support and coordinating emergency responses.
- Collaborated with local authorities to enhance safety measures and crisis planning.
- Implemented safety drills to prepare staff for emergency situations effectively.
- Utilized surveillance systems to monitor premises and deter unauthorized access.
- Documented incidents thoroughly to maintain accurate records of security activities.
- Performed regular inspections of fire extinguishers, smoke detectors, alarm systems, and other safety-related equipment.
- Investigated reports of theft, vandalism, or other criminal activities on the property.
- Verified employee credentials before allowing access into restricted areas.
- Maintained accurate records of all security incidents and investigations.
- Provided escorts for individuals entering or leaving the building after hours.
- Assisted visitors with directions or information about the facility's rules and regulations.
Security Officer
G4S Secure Solutions
Atlanta, California
08.2009 - 10.2024
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and prevent unauthorized activities.
- Responded promptly to alarms and incidents, ensuring swift resolution.
- Maintained and documented security logs for daily activities and incidents.
- Assisted in training new security personnel on protocols and procedures.
- Implemented access control measures to restrict unauthorized entry points.
- Provided excellent customer service while addressing visitor inquiries and concerns.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Monitored surveillance cameras and responded to suspicious activity.
Front desk/Loss Prevention Officer
Marriott International, Inc.
Naples, FL
02.2017 - 03.2024
- Monitored premises to prevent theft and ensure guest safety.
- Conducted regular security inspections of hotel facilities and grounds.
- Collaborated with law enforcement during investigations of suspicious activities.
- Reviewed surveillance footage to identify potential security breaches.
- Prepared detailed reports of incidents for management review and action.
- Engaged with guests to foster a safe and secure environment.
- Analyzed video surveillance footage to identify potential criminal activity.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Prepared security reports to document and log theft, accidents and safety violations.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Completed security forms to document losses of property or personal injury.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Escorted undesirable persons off property to minimize security violations.
- Greeted guests warmly and ensured smooth check-in experiences.
- Managed reservations and addressed guest inquiries effectively.
- Handled billing and payment processing with accuracy.
- Maintained front desk organization and cleanliness throughout shifts.
- Resolved guest complaints promptly to enhance satisfaction levels.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Provided excellent customer service while upholding company policies.
Education
Certificate - Nursing
Thomas Edison State College
Naples , FL 08.2014 - 05.2016
Naples High School
Naples, FLSkills
- Tax payment processing
- Surveillance monitoring
- Incident reporting
- Emergency response coordination
- Security protocol implementation
- Attention to detail
- Loss prevention strategies
- Incident response
- Problem solving
- Customer service
Languages
French
Professional
A1
Timeline
Tax collector clerk
Collier County
07.2025 - Current
Safety and Security Officer
Marriott Vacations Worldwide
02.2018 - 07.2025
Front desk/Loss Prevention Officer
Marriott International, Inc.
02.2017 - 03.2024
Certificate - Nursing
Thomas Edison State College
08.2014 - 05.2016
Security Officer
G4S Secure Solutions
08.2009 - 10.2024
Naples High School