Wilson H. Kabeera
Oceanside,USA
Summary
I passionately believe in a philosophy of life that involves serving others beyond self. This has been a driving force and a cause to work hard in every aspect of life. I consider myself a quick learner and an easy person to work with, owing to my involvement in multi-tribal societies.
Overview
16
16
years of professional experience
Work History
Operational Manager
EMPOWER A CHILD
Oceanside, CA
02.2010 - Current
- Oversee and advise all operations in the United States, the United Kingdom, and Africa.
- Market and promote awareness of the organization around the U.S. & U.K
- Review annual budgets, authorize funds to Africa, and ensure financial reports are kept within proper accounting procedures
- Managed initial set-up of organization; drafted bylaws, constitution, and financial policies
- Built and implemented organizational management structure, departments
- Drafted and allocated roles & responsibilities to staff in all countries.
- Developed training materials to onboard new staff effectively and ensure compliance with safety protocols.
- Streamlined daily operations to enhance workflow efficiency and team productivity.
- Implemented inventory management systems, reducing discrepancies and improving order fulfillment accuracy.
- Coordinated cross-departmental communication to facilitate project timelines and resource allocation.
- Analyzed operational data to identify trends, driving strategic decisions for process improvements.
- Mentored junior staff on best practices in operations management, fostering a culture of continuous improvement.
- Led initiatives to optimize resource utilization, resulting in cost savings and increased service quality.
- Established performance metrics to evaluate team effectiveness and align goals with organizational objectives.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Optimized inventory management strategy through accurate forecasting and demand planning methodologies.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
- Led cross-functional teams in the successful implementation of new systems and procedures.
- Championed lean management principles within the organization, optimizing workflows while minimizing excess resource consumption.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
- Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
- Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
- Spearheaded initiatives promoting an inclusive work environment that valued diversity and encouraged employee engagement at all levels throughout the organization.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Led cross-functional teams to streamline operational processes and enhance efficiency.
- Implemented continuous improvement initiatives resulting in reduced waste and increased productivity.
- Developed training programs for staff on best practices in operational excellence methodologies.
- Analyzed performance metrics to identify areas for improvement and drive strategic decisions.
- Facilitated workshops to promote a culture of quality and accountability across departments.
- Collaborated with stakeholders to align operational strategies with organizational goals.
- Mentored junior team members in process optimization techniques and problem-solving skills.
- Evaluated and recommended tools/systems to enhance operational workflow and data management.
- Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Managed projects from inception to completion, delivering results on time and within budget constraints.
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
- Oversaw inventory management, maintaining optimal stock levels while reducing wastage and associated costs.
- Led cross-functional teams to achieve departmental goals, fostering collaboration and teamwork.
- Trained employees on best practices, ensuring a knowledgeable workforce capable of meeting organizational objectives.
- Improved customer satisfaction with timely and effective resolution of concerns and issues.
- Ensured regulatory compliance by staying abreast of industry standards and implementing necessary updates to policies and procedures.
- Analyzed key performance indicators to assess operational effectiveness and identify areas for improvement.
- Championed change management initiatives, supporting staff through transitions and promoting a culture of adaptability.
- Increased productivity by optimizing workflows and eliminating bottlenecks in operations.
Merchandising Service Associate/Sales
LOWE’S
Oceanside, CA
02.2019 - 11.2022
- Always provide SMART customer service by consistently executing Lowe’s customer service policies, procedures, and programs.
- Build relationships with vendors by providing direction and checking to ensure merchandise resets are completed in accordance with Lowe’s specifications.
- Collaborate with the Merchandising Service team and the Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
- Although most of the time will be spent in activities that do not involve direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises.
- This includes understanding customers’ needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Engage with customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Listen to and respond knowledgeably and promptly to customer questions, taking them to areas of the store when necessary.
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs.
- Empty plant racks onto plant tables merchandising by planogram, price, and color block as they arrive.
- Identify damaged or missing signage, displays, collateral, and order replacements in accordance with merchandising standards and planogram details.
- Update/validate wayfinding and product location signage, as well as digital maintenance of this information throughout the store.
- Ensure cross-merchandise, side-stack products, j-hooks, and gravity-feed bins are placed appropriately, helping to drive add-on sales.
- Assist with culling and pricing dead and distressed plants.
- Maintain a high level of communication and partnership with MSM and red vest associates.
- Identify and communicate issues related to quality, quantity, and additional needs to the Outside Garden Supervisor and the MSM.
- Adjust fixtures, rotate stock, display products, and support materials using power equipment (e.g., lifts, order pickers) per service expectations and processes.
- Review, complete, and enter completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned service and maintenance tasks.
- Ensure all displays are safe and in working order and repaired/replaced as needed.
- Repair/seal damaged packaging and boxes, including peg-hook items.
- Remove all trash, move cardboard boxes to the baler, and move plastic wrap and other debris to the compactor.
- Replace light bulbs and alert the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.).
- Detect common signs of shoplifting, theft, and other security risks, and promptly communicate them to management and/or Asset Protection.
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain the cleanliness and organization of the Outside Garden and working areas.
- Maintain a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
- Please adhere to all safety requirements relevant to one’s regular job duties, including top stock safety, reinstallation of safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
- Operate store equipment as needed, depending on one’s specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered prompt service to prioritize customer needs.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Streamlined workflows by identifying inefficiencies within the system, leading to significant time savings in daily operations.
- Unloaded, loaded, and stocked merchandise.
- Trained and taught [Number] new employees in [Year].
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Managed client accounts by updating information and processing transactions accurately.
- Developed strong relationships with clients through consistent communication and excellent service delivery.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Trained new associates on store policies, procedures, and customer service standards.
- Monitored inventory levels regularly, identifying needs for replenishment or adjustments.
- Educated customers on promotions and services to drive engagement and sales growth.
- Resolved customer complaints promptly, promoting positive relationships and satisfaction.
- Collaborated with team members to restock inventory and manage product displays effectively.
- Operated point-of-sale system efficiently to process transactions accurately.
- Maintained clean and organized sales floor to ensure optimal product visibility.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Finance Controller & Accountant
CAPITAL SHOPPERS
Kampala,Uganda
02.2013 - 11.2015
- Financial Reporting: Preparing and presenting accurate financial statements and reports for management and stakeholders.
- Budgeting: Developing and overseeing the company’s budget, monitoring its adherence, and making necessary adjustments as needed.
- Compliance: Ensuring that the company adheres to financial regulations, laws, and standards.
- Internal Controls: Implementing and monitoring internal control systems to safeguard assets and prevent fraud.
- Auditing: Coordinating and overseeing internal and external audits, ensuring that financial records are accurate.
- Cash Flow Management: Monitoring and optimizing cash flow to ensure that the company has sufficient liquidity.
- Financial Analysis: Analyzing economic data to provide insights and recommendations for business strategy and decision-making.
- Team Leadership: Leading the finance team, mentoring staff, and enhancing their skills.
- Strategic Planning: Collaborating with senior management to develop long-term financial strategies and goals.
- Risk Management: Identifying financial risks and implementing strategies to mitigate them.
Property Manager
LEJ Properties
- Tenant Relations: Establishing and maintaining positive relationships with tenants, addressing their concerns, and ensuring satisfaction.
- Rent Collection: Managing the collection of rent payments and ensuring timely payments from tenants.
- Property Maintenance: Coordinating maintenance and repair work to ensure the property is kept in good condition.
- Marketing and Leasing: Advertising available rental units, showing properties to prospective tenants, and handling lease agreements.
- Financial Management: Preparing budgets, managing expenses, and reporting on financial performance to property owners.
- Compliance: Ensuring that properties comply with local, state, and federal regulations, including tenant rights and health and safety codes.
- Eviction Management: Handling the eviction process when necessary, including legal procedures and communication with tenants.
- Inspections: Conducting regular property inspections to assess condition, identify issues, and ensure compliance with lease terms.
- Vendor Management: Hiring and managing contractors and vendors for various services such as landscaping, cleaning, and repairs.
- Record Keeping: Maintaining accurate records of all property-related documents, including leases, payment histories, and maintenance requests.
- Seasonal tasks
Teacher
KYAMBOGO UNIVERSITY
- Developing specialized curricula that cater to adult learners, focusing on practical applications and current industry standards.
- Employing adult learning principles to create an interactive and participative classroom environment, encouraging discussions and collaboration.
- Integrating real-life case studies and examples to help students relate concepts to their work experiences and professional goals.
- Teaching critical skills such as financial literacy, budgeting, forecasting, and data analysis that are directly applicable to students’ careers.
- Designing varied assessments that reflect adult learners’ experiences and providing constructive feedback to facilitate improvement.
- Acting as mentors, offering support for both academic and career development, and fostering confidence in adult learners.
- Utilizing diverse teaching methods (e.g., online modules, evening classes) to accommodate the varying schedules of adult learners.
- Encouraging connections between students and industry professionals through networking events or guest lectures.
- Introducing relevant technology and software tools that enhance learning and prepare students for modern workplace demands.
- Seeking feedback from adult students to refine teaching methods, ensuring they address the specific needs and expectations of adult learners.
- Facilitate growth, practical application, and lifelong learning among adult students.
- Adult education university program
Facilities Support Team Member
NORTH COAST CALVARY CHAPEL
Carlsbad, CA
01.2015 - 01.2018
- Performing routine maintenance tasks such as cleaning, minor repairs, and upkeep of church facilities and grounds.
- Assisting with the preparation and setup of spaces for church services, events, meetings, and community activities.
- Ensuring that the premises meet safety standards, conducting regular checks on emergency equipment, and maintaining secure access to the building.
- Keeping track of supplies and equipment to ensure that necessary materials are stocked and available for events and services.
- Maintaining outdoor areas by managing landscaping, lawn care, and the cleanliness of the church grounds.
- Working closely with church staff, volunteers, and ministry leaders to understand specific facility needs and support various programs.
- Regularly inspecting facilities to identify maintenance issues, potential hazards, and areas needing improvement.
- Managing and operating church equipment, such as sound and lighting systems, during events and services.
- Addressing any immediate facility-related issues that arise during events or services, ensuring minimal disruption.
- Contributing to a welcoming atmosphere by maintaining clean, organized spaces that enhance the worship experience for church members and visitors.
International Volunnter Trainer for Missions
Empower a Child UK
London, UK
09.2022 - Current
- Developed training materials to enhance learner engagement and knowledge retention.
- Facilitated training sessions on company policies and procedures for new hires.
- Evaluated training effectiveness through participant feedback and assessments.
- Collaborated with subject matter experts to ensure curriculum accuracy and relevance.
- Mentored junior trainers, providing guidance on instructional techniques and classroom management.
- Analyzed training needs to tailor programs that align with organizational goals.
- Streamlined onboarding processes, reducing time to competency for new employees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
- Developed customized training materials for various industries, ensuring relevance to the target audience.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Facilitated workshops on advanced communication skills, significantly improving team collaboration.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Revolutionized safety training, significantly reducing workplace accidents.
- Customized leadership development programs, resulting in marked increase in leadership capabilities across departments.
- Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
- Boosted training session effectiveness with integration of multimedia tools.
- Pioneered mentorship program, fostering professional growth and development.
- Streamlined onboarding process, reducing new hire ramp-up time.
- Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Developed and implemented successful onboarding program.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
Education
Bachelor of Science - Business Administration And Management
MULTITECH BUSINESS SCHOOL
Kampala ,Uganda01-2019
Associate of Science - Business Administration & Management
MULTITECH BUSINESS SCHOOL
KAMPALA,UGANDA01-2014
Skills
- Proficient in Microsoft Word, Excel, PowerPoint, and QuickBooks
- Decision-making
- Team leadership
- Financial management
- Performance evaluations
- Cost control
- Staff management
- Strategic planning
- Program administration
- Problem-solving
- Employee relations and conflict resolution
- Planning and implementation
- Project planning and development
- Warehouse operations
- Operational efficiency
Section name
-THANK YOU-
Timeline
International Volunnter Trainer for Missions
Empower a Child UK
09.2022 - Current
Merchandising Service Associate/Sales
LOWE’S
02.2019 - 11.2022
Facilities Support Team Member
NORTH COAST CALVARY CHAPEL
01.2015 - 01.2018
Finance Controller & Accountant
CAPITAL SHOPPERS
02.2013 - 11.2015
Operational Manager
EMPOWER A CHILD
02.2010 - Current
Property Manager
LEJ Properties
Teacher
KYAMBOGO UNIVERSITY
Bachelor of Science - Business Administration And Management
MULTITECH BUSINESS SCHOOL
Associate of Science - Business Administration & Management
MULTITECH BUSINESS SCHOOL