Naima Saki
Chelsea,MA
Summary
Highly motivated and reliable professional, capable of using interpersonal skills to provide exceptional customer service, communicate effectively with others, and multitask & troubleshoot as needed. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operational Manager
CVS Pharmacy
01.2021 - 01.2022
- Responsible for managing employee shifts and creating a weekly work schedule
- Train and supervise on-duty employees' shifts and assign them tasks, including registering duty
- Manage and track store financial performance, cash control, inventory, and safety
- Effectively problem-solve customers' issues and complaints.
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
Remote Program Coordinator
Systemic Flow
07.2020 - 02.2021
- Planned and organized programs for science labs
- Created forms and applications for programs
- Attended meetings with teachers, program coordinators, and parents, assisted teachers with tasks.
Assistant Manager
Walgreens
02.2019 - 12.2020
- Responsible for managing employee shifts and creating a weekly work schedule
- Train and supervise on-duty employees' shifts and assign them tasks, including registering duty
- Manage and track store financial performance, cash control, inventory, and safety
- Effectively problem-solve customers' issues and complaints.
Sales Associate
Bunker Hill Community College Bookstore
01.2020 - 09.2020
- Assisted students with information location and helped with faxing and copying documents
- Responsible for ordering and processing materials and equipment, as well as stocking
- Prepared books for binding, mended damaged books and maintained and processed periodicals.
Sales Associate
Macy's
01.2019 - 09.2019
- Provided customer service in completing transactions and answering customer questions
- Demonstrated ability to maintain organization and uphold sanitation guidelines.
Education
Bachelor of Science - Business Management
Lesley University
Cambridge, MA05.2025
Associate degree in Liberal Arts -
Bunker Hill Community College
Charlestown, MA12.2022
Skills
- Proficiency in computer programs, such as Microsoft Word, Excel & PowerPoint, Windows, and MacOS
- Strong organizational skills and attention to detail
- Research & Data Entry
- Fluency in Bengali, Hindi, Urdu, and English
- Effective leader
- Operations Management
- Decision-Making
State
MA
Zip
02139
City
Cambridge
Timeline
Operational Manager
CVS Pharmacy
01.2021 - 01.2022
Remote Program Coordinator
Systemic Flow
07.2020 - 02.2021
Sales Associate
Bunker Hill Community College Bookstore
01.2020 - 09.2020
Assistant Manager
Walgreens
02.2019 - 12.2020
Sales Associate
Macy's
01.2019 - 09.2019
Bachelor of Science - Business Management
Lesley University
Associate degree in Liberal Arts -
Bunker Hill Community College
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