Wilson Lopez
Pearland,Texas
Summary
Passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. Possessing a deep understanding of customer service best practices and related options, able to effectively address and resolve customer concerns. A strong leader and problem-solver, dedicated to streamlining operations to decrease costs and promote organizational efficiency. Utilizing independent decision-making skills and sound judgment, consistently making positive contributions to company success. With a strong sense of organization and dependability, excelling at managing multiple priorities while maintaining a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
2
2
Languages
Work History
Shift Lead
Crumbl Cookies
Pearland, Texas
07.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
Recovery Specialist
Casa Esperanza
03.2023 - Current
- Customer service representative responsible for website design and editing marketing materials
- Maintained client confidentiality and adhered to HIPAA guidelines
- Documented case management activity for accurate, reliable records
- Tracked client participation in treatment services to identify attendance issues
- Assessed individuals' needs and planned bespoke recovery programs to achieve personalized goals
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency
Usher
Showcase Cinema
04.2022 - 03.2023
- Company Overview: Quick Service Restaurant- Food service such as scooping ice cream, making pizza and making coffee
- Greet and direct customers in a friendly and courteous manner
- Commit to the standards of the Showcase brand
- Provide a professional (inclusive, respectful, responsive) and welcoming (friendly) environment
- Support a simple and worry free environment (clean and safe)
- Makes service enjoyable, fun and memorable
- Quick Service Restaurant- Food service such as scooping ice cream, making pizza and making coffee
Education
High school diploma -
English High School
Skills
- Microsoft Word
- Team Player
- Social Media Experience
- Customer Service
- Critical Thinking
- Case Management
- Data Entry
- Conflict Management and Resolution
- Multitask
- Communication
Timeline
Shift Lead
Crumbl Cookies
07.2024 - Current
Recovery Specialist
Casa Esperanza
03.2023 - Current
Usher
Showcase Cinema
04.2022 - 03.2023
High school diploma -
English High School
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