Wilson Mwanza
Aurora,Illinois
Summary
Detail-oriented professional with a proven track record at AT&T, excelling in data entry and accuracy. Skilled in Microsoft Excel, I effectively organized and verified data, ensuring error-free reports. As a Customer Service Representative at Amazon, I demonstrated strong communication and empathy, resolving conflicts and enhancing customer loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
AT&T
02.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Customer Service Representative
Amazon
01.2022 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Intermediate Certificate -
WAUBONSEE
USA IL06-2022
High School Diploma -
LUSAKA HIGH SCHOOL
ZAMBIA01-2016
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
Certification
- CompTIA IT Fundamentals (ITF+) - CompTIA.
- Keyboarding Specialist Certificate - Various Online Platforms.
- Certified Information Systems Security Professional (CISSP) - (ISC)².
Languages
English
Professional Working
Timeline
Data Entry Clerk
AT&T
02.2023 - Current
Customer Service Representative
Amazon
01.2022 - 02.2023
Intermediate Certificate -
WAUBONSEE
High School Diploma -
LUSAKA HIGH SCHOOL
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