Wilson Ruiz
Summary
Highly skilled IT professional with a background in systems administration, maintenance and end-user training. Accomplished in designing solutions to achieve software compatibility and streamline system upgrades and installations. Talented in administering and maintaining complex avionics systems, including Microsoft operating systems, servers and specialized logistics software. Seeking to leverage comprehensive IT experience to take the next career step in systems administration with a respected organization that values hard work, strategic thinking, and results.
Overview
33
33
years of professional experience
Work History
Systems Administrator
McKinney-Silver
McKinney-Silver
01.2023 - 01.2024
- Responsible for all administrative duties regarding company’s IT systems.
- Managed MS Active Directory (OP) users.
- Managed all aspects of systems off boarding and on boarding users.
- Administered all SaaS (Okta, GSuite, MS Office, Box, and others).
- Keep inventory control of licenses for all software applications used.
- Managed asset inventory via Jamf.
- Maintained all teleconferencing equipment and software (Zoom Rooms).
- Supported users on Tier 2 Help Desk Tickets (Jira).
- I was also the help desk support person in the New York office.
IT Analyst
Cheil/McKinney-Silver
Cheil/McKinney-Silver
01.2011 - 01.2022
- Company Overview: IT analyst for advertising agency based out of Durham, NC.
- I am the IT person for our NYC office.
- I oversee technology equipment for over 40 users.
- I am in charge of all communication equipment including telepresence and audio-visual equipment.
- Maintain track of IT inventory through company’s help desk application.
- Keep records of all IT related issues through company’s help desk ticket system.
- I keep all systems in our office up to date to company standards.
- IT analyst for advertising agency based out of Durham, NC.
Consultant / Freelance
01.2009 - 01.2011
- Consulting Macintosh Businesses and Consumers.
- New computer setups and server setups.
- Hardware and software repairs.
- Assisted customers in choosing correct technology for their needs.
Service Technician
Information Technology Corp.
Rochelle Park
01.2003 - 01.2009
- Company Overview: Service Technician for Apple Reseller. We covered the Tri-State area.
- Took care of Apple workstations and Mac OS X Servers.
- I performed technical support duties, in-house repairs, and on-site service calls.
- I did research for customers’ solutions, workstation and server related.
- Managed three clients with 50+ workstation during weekly visits.
- Integrated Macintosh computers in Windows networks.
- Supported creative applications such as Adobe CS, QuarkXpress, Office for Mac and others.
- Service Technician for Apple Reseller. We covered the Tri-State area.
Service Manager
CompUSA
West Nyack
01.2001 - 01.2003
Service Manager
Real Time Consultants, Inc.
Mahwah
01.1996 - 01.2001
Service Manager
Tandy Corporation
Scarsdale
01.1991 - 01.1993
Education
Computer Science Program -
Bergen Community College
ITIL4 Foundations -
A+ Certification -
Apple Certified Desktop Technician -
Apple Help Desk Specialist -
Skills
- Windows 10/11
- Windows Active Directory User Management
- Microsoft Office products for Mac and Windows
- Customer service skills
- Project management
- Logical decision making
- SaaS administration
- Help desk support
- Asset inventory management
- Teleconference systems
- User onboarding
- Communication skills
- Remote Access technologies
- Network administration
- Troubleshooting and diagnosis
Hobbies and Interests
- Amateur photographer
- Ham Radio operator
- Off-road vehicles
Timeline
Systems Administrator
McKinney-Silver
01.2023 - 01.2024
IT Analyst
Cheil/McKinney-Silver
01.2011 - 01.2022
Consultant / Freelance
01.2009 - 01.2011
Service Technician
Information Technology Corp.
01.2003 - 01.2009
Service Manager
CompUSA
01.2001 - 01.2003
Service Manager
Real Time Consultants, Inc.
01.1996 - 01.2001
Service Manager
Tandy Corporation
01.1991 - 01.1993
Computer Science Program -
Bergen Community College
ITIL4 Foundations -
A+ Certification -
Apple Certified Desktop Technician -
Apple Help Desk Specialist -
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