Steven Wilson
Tacoma,WA
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Service Technician
Pacific Heating And Cooling
09.2017 - Current
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Domestic Engineer
Home
12.2009 - 09.2017
- Maintained the health, training and welfare of 3 children
- Autonomously ran and maintained the household for extended periods of time during spouse deployments
- Managed household finances
Armorer
United States Army
09.2008 - 12.2009
- Organized, maintained, and secured 2 separate arms rooms containing approximately $10 million worth of military equipment, resulting in zero loss
- Instructed soldiers on proper use and maintenance of current weapon systems
- Collaborated with other workers to repair or move weapons or equipment
- Transported weapons, tools, equipment, and other material between work areas and storage.
Infantryman
United States Army
09.2006 - 09.2008
- Served as an effective team member during training and combat
- Provided security for locals in a hostile environment
- Maintained 100% accountability during deployment of all sensitive items
- Earned various awards such as the Combat Infantryman Badge, Purple Heart, Army Commendation Medal and the Army Good Conduct Medal.
Education
No Degree -
HVAC Business & Technical Institute
Kent, WA04.2018
No Degree - Cyber Security
Penn State University
University Park, PA05.2017
No Degree - Information Technology
University of Phoenix
Tempe, AZ07.2015
Skills
- Professional and Courteous
- Attention to Detail
- Diagnostics and troubleshooting
- OSHA Requirements
- Electrical Systems
- Refrigerant Systems
- Hand Tool Knowledge
- Brazing Techniques
- System Repairs
- Analytical and Critical Thinking
Certification
- Electrical Trainee - 2017
- Universal EPA - 2018
- Heat Exchanger Expert - 2019
Professional Awards
- Field Employee of the 1st Quarter 2019
Timeline
Service Technician
Pacific Heating And Cooling
09.2017 - Current
Domestic Engineer
Home
12.2009 - 09.2017
Armorer
United States Army
09.2008 - 12.2009
Infantryman
United States Army
09.2006 - 09.2008
No Degree -
HVAC Business & Technical Institute
No Degree - Cyber Security
Penn State University
No Degree - Information Technology
University of Phoenix
Similar Profiles
Danielle KavanaughDanielle Kavanaugh
Marketing Manager at Pacific Heating & CoolingMarketing Manager at Pacific Heating & Cooling
Ra'Quan JohnsonRa'Quan Johnson
HVAC Assistant at Atlas Heating and CoolingHVAC Assistant at Atlas Heating and Cooling
Nathan WalkerNathan Walker
Hvac Construciton at USA Heating, Cooling, & PlumbingHvac Construciton at USA Heating, Cooling, & Plumbing
Travis TrachtTravis Tracht
Bar Manager at Oxbow Urban KitchenBar Manager at Oxbow Urban Kitchen
Edward ToleafoaEdward Toleafoa
Volunteer at Congregational Christian Church Of American SamoaVolunteer at Congregational Christian Church Of American Samoa