Robert Mata
Aurora,CO
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in training, troubleshooting, customer service, and technical problem-solving.
Overview
9
9
years of professional experience
Work History
Service Technician
Amazon
Aurora, CO
01.2025 - Current
- Conducted routine maintenance and troubleshooting on various equipment to ensure operational efficiency.
- Collaborated with team members to improve workflow processes, enhancing overall service delivery.
- Documented service activities and equipment status in compliance with company protocols.
- Trained new technicians on safety procedures, tools usage, and best practices for service tasks.
- Responded promptly to service requests, ensuring quick resolution of technical issues for clients.
- Maintained cleanliness and organization of work areas to promote a safe working environment.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Process Trainer
Amazon
Denver, CO
11.2022 - 01.2025
- Designed and delivered training programs for new hires on operational processes and safety protocols.
- Collaborated with management to identify training needs and develop tailored instructional materials.
- Conducted assessments to evaluate trainee performance and provided constructive feedback for improvement.
- Mentored junior trainers, fostering knowledge sharing and improving overall training effectiveness.
- Developed best practice guidelines for continuous improvement in employee performance and operational efficiency.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Identified skill gaps within the workforce and developed targeted training programs to address these challenges.
- Managed scheduling logistics for all training sessions, ensuring minimal disruption to day-to-day operations.
- Reduced employee turnover by providing consistent support and coaching to new hires during their onboarding process.
- Provided coaching and mentoring to employees.
- Developed and implemented successful onboarding program.
Lead Diesel Technician
Speedco Truck Lube and Tires
Laredo, TX
06.2017 - 12.2022
- Diagnosed and repaired diesel engines, ensuring operational efficiency and compliance with safety standards.
- Led a team of technicians in performing preventative maintenance on heavy-duty trucks, enhancing service quality.
- Conducted inspections of diesel systems to identify performance issues, contributing to improved reliability and uptime.
- Developed training materials focused on industry regulations and safety protocols for technician onboarding programs.
- Improved service turnaround time by implementing efficient scheduling practices within the workshop.
- Achieved high customer satisfaction ratings with prompt and accurate diagnosis of issues in diesel engines.
- Maintained safety compliance within the workshop, conducting regular inspections and addressing potential hazards proactively.
- Assisted in developing budgets for labor hours, materials costs, and other expenses related to diesel engine maintenance operations.
- Established strong relationships with vendors, ensuring timely delivery of parts needed for repairs and consistent inventory levels.
- Troubleshot systems, traced problems and diagnosed root causes.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Performed vehicle lubrication and DOT safety inspections.
- Removed components and completed repairs or installed new replacements.
- Completed warranty services and submitted required paperwork.
- Replaced parts such as belts, hoses and motors on different systems.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Diagnosed mechanical problems for repair or replacement.
- Serviced and maintained engines by performing regular oil and filter changes.
- Used specialized tools and equipment to diagnose and repair issues with diesel engines.
- Conducted full operational compliance inspections before releasing vehicles for use.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Collaborated with other mechanics to inspect diesel engines for signs of damage.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Ordered new parts for broken belts, hoses and filters, resupplying inventory.
Education
High School Diploma -
United High School
Laredo, TXSkills
- Work with minimal supervision
- Attention to detail
- Flexible and adaptable
- Professional and courteous
- Time tracking
- Documentation and reporting
- Equipment inspection
- Equipment maintenance
- Troubleshooting skills
- Analytical thinking
- Testing and evaluation
- Scheduling and coordination
Timeline
Service Technician
Amazon
01.2025 - Current
Process Trainer
Amazon
11.2022 - 01.2025
Lead Diesel Technician
Speedco Truck Lube and Tires
06.2017 - 12.2022
High School Diploma -
United High School