Michelle Freire
Deerfield Beach,FL
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Assistant
Grieco Mazda Of Delray Beach
10.2018 - 06.2019
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Streamlined office operations by organizing files, maintaining databases, and ordering supplies for the reception area.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
Sales Associate
Macys Department Store
06.2015 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
Diploma - All
Framingham High School
Framingham, MA06.1999
Skills
- Reception Area Maintenance
- Maintaining cleanliness
- Appointment Scheduling
- Office Organization
- Cash Management
- Electronic document storage
- Document Scanning
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Greeting and Seating Clients
- Data Entry
- Scheduling
Certification
- Area of certification Training - Timeframe
Languages
Portuguese
Native or Bilingual
French
Full Professional
Spanish
Professional Working
Timeline
Receptionist Assistant
Grieco Mazda Of Delray Beach
10.2018 - 06.2019
Sales Associate
Macys Department Store
06.2015 - 06.2018
Diploma - All
Framingham High School