Wilson Ihm
Cuba City,WI
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Crew Trainer
McDonald's
12.2023 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Line Worker
Cummins
04.2023 - 11.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Reduced downtime by maintaining equipment, performing regular inspections, and promptly addressing issues.
- Inspected and adjusted work performed to meet expectations.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
Crew Trainer
McDonald's
04.2019 - 03.2023
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Mentored junior employees to improve performance, food safety, and customer service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
High School Diploma -
Platteville High School
Platteville, WI05.2021
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- POS Systems
- Technical knowledge
- Motivational Skills
- Skills Assessment
- Critical Thinking
Timeline
Crew Trainer
McDonald's
12.2023 - 03.2024
Line Worker
Cummins
04.2023 - 11.2023
Crew Trainer
McDonald's
04.2019 - 03.2023
High School Diploma -
Platteville High School
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