Summary
Overview
Work History
Education
Skills
Additional Experience at J. P. Morgan Chase
Timeline
Generic

Windi Terry

Houston,TX

Summary

Business Analysis Associate I at J. P. Morgan Chase with expertise in data analysis and process improvement. Enhanced operational efficiency and provided actionable insights through effective cross-functional collaboration. Managed multiple projects with a focus on customer satisfaction, utilizing strong problem-solving and organizational skills to achieve significant business results.

Overview

6
6
years of professional experience

Work History

Business Analysis Associate I

J. P. Morgan Chase
Houston, TX
02.2021 - Current
  • Addressed customer-reported issues on Chase.com, the Chase Mobile Application, and the Digital Wallet by partnering with technology teams.
  • Enhanced service efficiency by recommending and implementing process changes, optimizing systems and customer support functions.
  • Allocated resources effectively to support daily operations and business processes, including customer-facing team assistance and location support.
  • Translated complex business requirements into technical solutions, optimizing system performance through data analytics and technical expertise.
  • Conducted in-depth data analysis to identify trends and opportunities, providing actionable insights that supported key business initiatives.

Business Operations Analyst I

J. P. Morgan Chase
Houston, TX
04.2019 - 02.2021
  • Analyzed transaction data to identify trends and performance metrics, driving data-informed improvements to digital wallet platforms.
  • Streamlined and optimized internal processes to enhance operational efficiency and support new product and feature launches.
  • Collaborated with cross-functional teams to communicate findings, address operational issues, and implement process improvements.
  • Delivered high-quality results by taking ownership of tasks and ensuring timely completion while maintaining a customer-centric focus.
  • Managed multiple projects under pressure, adapting to shifting priorities and ambiguity while employing analytical thinking and innovative problem-solving to achieve objectives.

Education

Some College (No Degree) -

El Centro College
Dallas, TX

Skills

  • Data analysis and process improvement
  • Technical documentation
  • Project management and business process mapping
  • Customer support and cross-functional collaboration
  • Operational efficiency and time management
  • Problem solving and teamwork
  • Organizational skills and multitasking
  • Microsoft Office proficiency

Additional Experience at J. P. Morgan Chase

  • Private Bank Client Service Professional 2016-2019
  • KYC Specialist 2015-2016
  • COMML OPS Sr Specialist 2013-2015
  • Telephone Banker I-IV 2005-2013

Timeline

Business Analysis Associate I

J. P. Morgan Chase
02.2021 - Current

Business Operations Analyst I

J. P. Morgan Chase
04.2019 - 02.2021

Some College (No Degree) -

El Centro College

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