Summary

Overview

Work History

Education

Skills

Timeline

Windie Lazenko

Bigfork,MT

Summary

Professional B2B specialist prepared to drive results through effective account management and client relations. Adept at identifying client needs and delivering tailored solutions that foster long-term business growth. Valued for collaborative approach and adaptability in dynamic environments, with strong negotiation and communication skills.

Sales professional prepared for high-stakes diamond transactions and client relationship management. Extensive experience in identifying customer needs and providing personalized solutions. Reliable team collaborator with focus on achieving sales targets and adapting to market trends. Skilled in gemstone appraisal and negotiation.

Overview

years of professional experience

Work History

B2B Account Manager / Sales

Wayfair

Boston, MA / Remote

01.2020 - 07.2024

Managed a portfolio of high-value accounts, ensuring consistent client satisfaction and long-term loyalty.
Conducted regular business reviews with clients to assess performance metrics and develop action plans for continuous improvement.
Provided exceptional customer service by promptly resolving issues and addressing client concerns.
Demonstrated a deep understanding of client needs, effectively translating those into tailored solutions that deliver measurable results.
Boosted sales revenue through identifying upsell opportunities and presenting tailored solutions to clients.
Developed targeted sales strategies for specific industries, resulting in increased market penetration.
Negotiated favorable contract terms for both clients and the company, fostering mutually beneficial partnerships.
Achieved sales goals and service targets by cultivating and securing new customer relationships.

Youth Advocate

4HER

Williston, ND

09.2011 - 03.2020

Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
Conducted assessments to determine types of services individuals required.
Conducted regular evaluations of program effectiveness, adjusting strategies as needed to better serve the youth population.
Collaborated with community organizations to provide comprehensive support services for at-risk youth.
Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.
Implemented evidence-based practices into programming initiatives, optimizing outcomes for participants consistently over time.
Played a vital role in shaping young minds through consistent encouragement, guidance, and advocacy on their behalf.

Jewelry Sales Associate

La Masters Fine Jewelry

Temecula, CA

10.2004 - 06.2009

Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Collaborated with fellow sales associates to achieve team sales goals consistently each month.
Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
Promoted the store''s custom design services, resulting in increased orders for bespoke jewelry pieces.
Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Skillfully negotiated deals with suppliers, securing attractive pricing options while maintaining exceptional quality standards.
Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.

Diamond Sales Executive

Facets58

Huntington Beach, CA

07.1993 - 08.2003

Collaborated with designers on custom jewelry pieces, increasing customer satisfaction and repeat business.
Kept detailed records of client preferences to provide tailored recommendations during future visits or consultations.
Consistently surpassed sales quotas through diligent prospecting efforts and expert closing skills.
Worked closely with management to develop annual budgets, setting realistic sales targets that aligned with company objectives.
Maintained high standards of professionalism, adhering to ethical guidelines in all transactions and interactions.
Organized special events such as trunk shows or designer appearances, driving increased traffic to the store location.
Established trust with clients by providing accurate diamond grading information and unbiased advice on purchase decisions.
Actively participated in industry conferences to stay current on market trends, emerging technologies, and competitor activities.
Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes, or shadowgraphs.
Coordinated with clients, suppliers and manufacturers to create custom, quality works of jewelry.