Windy He
Palo Alto,CA
Summary
Oversaw operations in patient-centric aesthetics medical offices, utilizing over 18 years of industry expertise.
Orchestrated patient care coordination, prioritizing organizational efficiency and enhancing patient satisfaction.
Executed scheduling operations with a strong emphasis on patient coordination and administrative efficiency.
Overview
24
24
years of professional experience
Work History
Senior Patient Coordinator
Premier Plastic Surgery Center
San Mateo, Ca
01.2007 - Current
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed close working relationships with front office and back-office.
- Created and implemented organizational policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Developed workflows for pre-operative assessments, improving patient experience and preparation accuracy.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Oversaw inventory control, ensuring supply availability through vendor relations and procurement strategies.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
General Manager
Kobe Japenese Steakhouse
Manchester, NH
05.2002 - 06.2005
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
Education
Associate of Applied Science - Medical Assistant
University of New Hampshire
NH05.2004
Associate of Science - Chinese And English Language
Guangzhou Foreign Languages College
Guangzhou, China07.1990
Skills
- Policy and procedure development
- Budgeting expertise
- Bookkeeping
- Supplies ordering
- Workflow management
- Practice management
- Client consulting
- Managing medical practices
LANGUAGES
Chinese (Cantonese) Native or Bilingual
Chinese (Mandarin) Native or Bilingual
English Full Professional
Timeline
Senior Patient Coordinator
Premier Plastic Surgery Center
01.2007 - Current
General Manager
Kobe Japenese Steakhouse
05.2002 - 06.2005
Associate of Applied Science - Medical Assistant
University of New Hampshire
Associate of Science - Chinese And English Language
Guangzhou Foreign Languages College