Marge Brenner
Austin,Texas
Summary
Mission-driven program management professional with experience leading initiatives, optimizing operations, and aligning cross-functional teams to achieve measurable outcomes. Skilled in stakeholder engagement, quality improvement, and strategic program development. Committed to building efficient systems that enhance impact, sustainability, and organizational growth.
Overview
12
12
years of professional experience
Work History
Senior Patient Coordinator
Natera
Austin, Texas
03.2024 - Current
- Serve as primary point of contact for patients navigating testing logistics, insurance processes, and affordability concerns, supporting continuity of care.
- Collaborate cross-functionally with operations, sales, and patient services teams to streamline workflows and improve patient experience.
- Analyze operational systems to identify inefficiencies and provide process improvement recommendations to leadership.
- Train and mentor new hires, contributing to standardized workflows, quality improvement efforts, and scalable team performance.
- Consistently exceeded team performance benchmarks while managing high-volume patient caseloads, maintaining accuracy and patient satisfaction standards.
Program Advisor
Texas Health Action
Austin, Texas
12.2022 - 06.2023
- Served as Acting Coordinator for the PrEP Program, leading retention-focused initiatives to reduce structural and financial barriers to HIV prevention services.
- Partnered with Program Manager to conduct qualitative program evaluation through focus groups and stakeholder interviews; synthesized findings into systems-level recommendations presented to leadership to strengthen retention and continuity of care.
- Collaborated across clinical, outreach, and administrative departments to streamline client workflows and improve cross-site coordination.
- Developed a patient handbook adopted across Texas clinic locations to enhance patient education and promote sustained engagement.
- Educated patients on program eligibility, assistance resources, and clinic services to increase patient uptake in PrEP program.
Graduate Research Assistant
University of Texas
Austin, Texas
05.2020 - 05.2023
- Designed research protocols for 1-on-1 interviewing, online studies, and focus groups.
- Recruited and assisted with qualitative research and focus group interviews with hard-to-reach populations. Integrated qualitative findings into quantitative survey data for publication.
- Collaborated on the execution of three grant-funded research projects in public health to improve outcomes for underserved populations.
- Prepared and delivered lectures for university courses related to Epidemiology, Nutritional Science, Health Sexuality, and Biology.
- Utilized advanced statistical software to analyze large datasets, uncovering key insights for informed decision making.
Program Lead
Longhorn Wellness Center
Austin, Texas
08.2021 - 05.2022
- Managed UT's Healthy Sexuality Program, overseeing outreach strategy, large-scale event planning, curriculum development, and peer educator training.
- Led planning and execution of campus-wide health promotion events, coordinating cross-departmental partnerships to expand student engagement and program visibility.
- Compiled and analyzed program outcomes data to evaluate impact, inform leadership reporting, and support projections for future program growth and resource allocation.
- Collaborated with program managers and university stakeholders on website development and digital resource strategy to improve accessibility of sexual health services.
- Supervised and developed peer educators, strengthening leadership capacity and long-term program sustainability
Operations Manager
Enterprise Holdings
Louisville, Kentucky
09.2014 - 06.2017
- Orchestrated branch operations, overseeing fleet management, customer service, logistics, and team coordination.
- Recipient of a 2017 Top Performance Award for 12% account growth and a 96% customer satisfaction rating.
- Hired, trained, and led branch team with focus on high level sales, employee development, client satisfaction, and team-oriented problem solving.
Education
M.ED. - Public Health
The University of Texas At Austin
Austin, TXB.S. - Education
The University of Louisville
Louisville, KYSkills
- Program Coordination
- Community Engagement
- Operational Oversight
- Sales
- Team Leadership
- Quantitative Analysis
- Qualitative Analysis
- Executive Communication
- Employee Development
- Recruitment & Outreach
- Interpersonal Communication
- Statistical Software
- Research Methodologies
- Public Speaking
- Grant Writing
- Collaboration
- Problem-Solving
- Technical Writing
Timeline
Senior Patient Coordinator
Natera
03.2024 - Current
Program Advisor
Texas Health Action
12.2022 - 06.2023
Program Lead
Longhorn Wellness Center
08.2021 - 05.2022
Graduate Research Assistant
University of Texas
05.2020 - 05.2023
Operations Manager
Enterprise Holdings
09.2014 - 06.2017
M.ED. - Public Health
The University of Texas At Austin
B.S. - Education
The University of Louisville