Windy Ireland
Winter Haven,FL
Summary
Dynamic customer service professional with a proven track record at Circle K Stores Inc., excelling in customer service, neatness/cleanliness of location, performance of shift duties/responsibilities and upselling of products. Recognized for enhancing customer satisfaction and streamlining operations, I effectively trained staff and implemented efficient procedures, driving operational success and fostering a collaborative work environment.
Overview
27
27
years of professional experience
Work History
CSR, Sales
Circle K Stores Inc.
2022.12 - 2025.10
- Assisted customers with inquiries and product selection, enhancing overall satisfaction.
- Processed transactions accurately using POS systems, ensuring efficient service delivery.
- Maintained stock levels and organized merchandise displays to optimize sales opportunities.
- Collaborated with team members to resolve customer issues swiftly and effectively.
Assistant Manager
Little Caesars Pizza
2012.10 - 2022.12
- Assisted in managing daily operations to ensure seamless workflow and customer satisfaction.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Trained new employees on operational procedures and customer service standards for consistent performance.
Assistant Manager
Whataburger Restaurants, Inc.
2009.02 - 2012.07
- Assisted in managing daily operations to ensure seamless workflow and customer satisfaction.
- Implemented inventory management practices to reduce waste and maintain stock levels.
- Trained new employees on operational procedures and customer service standards for consistent performance.
Administrative Assistant/Receptionist/Tax Preparer
Jackson Hewitt Tax Services, Inc.
1998.06 - 2006.11
- Managed scheduling and calendar coordination of customer appointments and employee scheduling, enhancing workflow efficiency.
- Developed and implemented office procedures, improving operational consistency and effectiveness.
- Streamlined communication between franchise locations, fostering collaboration and timely information exchange.
- Maintained accurate records and documentation, ensuring compliance with company policies and regulations.
Education
High School Diploma - General Academic Studies, Commercial Baking/CulinaryArt
C.C.V.T.S.
Gloucester Twp., N.J.06.1989
Skills
*Excellent customer service skills
*Excellent attention to detail
* Fast learner
Timeline
CSR, Sales
Circle K Stores Inc.
2022.12 - 2025.10
Assistant Manager
Little Caesars Pizza
2012.10 - 2022.12
Assistant Manager
Whataburger Restaurants, Inc.
2009.02 - 2012.07
Administrative Assistant/Receptionist/Tax Preparer
Jackson Hewitt Tax Services, Inc.
1998.06 - 2006.11
High School Diploma - General Academic Studies, Commercial Baking/CulinaryArt
C.C.V.T.S.