Windy Jones
The Woodlands,TX
Summary
Proven leader with extensive experience at Gulf Coast Regional Blood Center, adept in staff management and training. Excelled in enhancing team productivity and donor retention through innovative problem-solving and exceptional customer service. Skilled in fostering positive relationships and creating efficient workflows, significantly improving team dynamics and customer satisfaction. With over 20yrs of experience
Overview
2007
2007
years of professional experience
1
1
Certification
Work History
Apheresis Technician
Gulf Coast Regional Blood Center
- Connected with donors by listening and determining value of donations.
- Demonstrated excellent problem-solving skills when faced with unexpected challenges during the course of treatment.
- Maintained sterile environments for safe treatments, adhering to strict infection control standards.
- Increased donor retention through exceptional rapport-building skills and compassionate care.
- Fostered positive relationships with patients'' families, providing clear communication about the apheresis process and answering any questions they may have.
Supervisor 3
Gulf Coast Regional Blood Center
Houston, TX
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Mentor
Gulf Coast Regional Blood Center
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image.
- Offered constructive feedback on mentee progress, enabling them to refine their skills and enhance their potential.
Shift Manager
McDonald’s
Kenner, LA
03.1995 - 08.2006
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Medical Assistant -
Remington College
Dallas, TX10.2005
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Staff development
- Team building
Certification
CPR Certified , ASCP Certified (phlebotomy)
Class B CDL
Timeline
Shift Manager
McDonald’s
03.1995 - 08.2006
Apheresis Technician
Gulf Coast Regional Blood Center
Supervisor 3
Gulf Coast Regional Blood Center
Mentor
Gulf Coast Regional Blood Center
Medical Assistant -
Remington College