Winford Navrath

• Resolved customer service issues, investigated delays, and communicated shipment updates clearly.
• Evaluated operational performance, identified workflow gaps, and implemented process improvements.
• Maintained equipment readiness, facility organization, and hazardous material compliance requirements.
• Collaborated with leadership to manage staffing, productivity, and daily terminal priorities.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

• Directed freight operations to improve dock flow, service consistency, and shipment handling accuracy.
• Supervised team members, coached performance, and reinforced safety and compliance standards.
• Coordinated dispatch activities, route planning, and linehaul schedules to support on-time delivery.
• Monitored freight documentation, shipment status, and exception handling using transportation systems.

Was manager of Transportation at the Corp office for FedEx Freight in Harrison, Ar. Where I was part of the team that changed our Linehaul from laydowns to meet and turns to eliminate motels and improve service .