Winfred Muthama
Acworth,GA
Summary
Seasoned Certified Medication Aide/Care Supervisor with a proven track record at Camellia Place, enhancing service standards through effective problem-solving and strong communication. Excelled in process monitoring and risk mitigation, achieving a 98% accuracy rate in payment processing at Vesta Corporation. Skilled in CRM tools and adept at fostering customer relations.
Overview
13
13
years of professional experience
Work History
Certified Medication Aide/Care Supervisor
Camellia Place
Woodstock, GA
03.2017 - Current
- Achieved time efficiencies by completing tasks with an average of 30 minutes to spare, optimizing workflow and ensuring timely task completion.
- Self-audited medication carts and offices, maintaining organized and accurate records that resulted in 95% success rates during pharmacy audits.
- Resolved 95% of resident and family concerns within 48 hours, fostering trust and improving overall satisfaction levels.
- Monitored daily operations, proactively addressing staffing, scheduling, and resource challenges to maintain a 98% service standard rating.
Certified Medication Aide/Care Supervisor
Oaks At Towne Lake
Woodstock, GA
08.2021 - 10.2024
- Managed a team of 4 staff members, overseeing daily operations and ensuring smooth and efficient medication administration to 35 residents.
- Administered medication to 35 residents daily, ensuring 98% accuracy and strict adherence to prescribed regimens.
- Liaised with medical professionals to implement best practices in medication management, enhancing resident care and safety.
- Maintained 100% compliance with healthcare protocols and regulations, contributing to optimal care and reduced medication errors.
Certified Medication Technician
Atria Norhpointe
Alparetta, GA
03.2016 - 04.2017
- Resolved customer complaints, escalating unresolved issues to ensure timely solutions
- Maintained accurate and confidential records for medication administration and service inquiries
- Provided clear responses to inquiries, ensuring a seamless customer experience
Payment Supervisor
Vesta Corporation
Alpharetta, GA
03.2012 - 09.2014
- Streamlined payment processing protocols by implementing systematic checks and balances, resulting in a 98% accuracy rate, while ensuring compliance with industry standards across all transactions during the supervision period.
- Resolved escalated complaints by effectively coordinating with cross-functional teams, leading to a 15% decrease in complaint resolution time.
- Trained and mentored staff, improving productivity and enabling the team to consistently meet or exceed key performance metrics by 20%.
- Analyzed operational trends and provided actionable feedback, driving continuous improvement that resulted in a 10% boost in overall team efficiency.
Education
Certified Medication Technician -
Cumberland Medical Institute
Austell, GA02.2015
High School Diploma -
Marietta High School
Marietta, GA05.2009
Skills
- CRM Tools and Digital Systems
- Customer Relations and Complaint Resolution
- Multichannel Communication (Phone, Email, Chat)
- Record-Keeping and Documentation
- Process Monitoring and Risk Mitigation
- Conflict Resolution and Problem-Solving
- Time Management and Prioritization
- Adaptability and Collaboration
- Strong Written and Verbal Communication
Timeline
Certified Medication Aide/Care Supervisor
Oaks At Towne Lake
08.2021 - 10.2024
Certified Medication Aide/Care Supervisor
Camellia Place
03.2017 - Current
Certified Medication Technician
Atria Norhpointe
03.2016 - 04.2017
Payment Supervisor
Vesta Corporation
03.2012 - 09.2014
Certified Medication Technician -
Cumberland Medical Institute
High School Diploma -
Marietta High School
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