Kaylen Frazier
Rock Hill,SC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
Sunflower Springs
Indian Land
04.2025 - Current
- Administered medications safely and accurately following prescribed protocols.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Assisted in maintaining a clean and organized medication administration area.
- Educated patients on medication usage and potential side effects effectively.
Customer Service Representative
Everise
South Carolina
03.2023 - 03.2025
- Handle a high volume of customer calls while providing professional, friendly service.
- Resolve customer concerns promptly to ensure customer satisfaction and retention.
- Educate customers on products, services, and account information.
- Accurately document customer interactions and update account records.
- Identify customer needs and recommend appropriate products and services when applicable.
- Meet quality, productivity, and performance metrics in a fast-paced call center environment.
Call Center Representative
Iqor
Charlotte, NC
10.2021 - 01.2023
- Managed high-volume inbound customer calls while maintaining excellent customer service.
- Assisted customers with account inquiries, problem resolution, and product information.
- Entered and maintained accurate customer information in company databases.
- Reviewed documentation for accuracy and corrected discrepancies.
- Worked collaboratively with supervisors and team members to achieve departmental goals.
- Maintained professionalism and positive communication during every customer interaction.
Education
High School Diploma - undefined
Lancaster High School
Phlebotomy -
York Technical College
Rock Hill, SCAssociate of Science - Surgical Technology
York Technical College
Rock Hill, SC06.2026
Skills
- Customer Service
- Inside Sales
- Outbound Calling
- Telemarketing
- Cross-Selling & Upselling
- Sales Support
- CRM Systems
- Customer Relationship Management
- Quote Preparation
- Account Management
- Data Entry
- Microsoft Office
- Communication
- Problem Solving
- Team Collaboration
- Product Knowledge
- Time Management
Certification
Certified Medication Aide
Driver's License
Assessments
- Merchandise & Supply Storage — Highly Proficient
- April 2019
- Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Graduated with 3.9 GPA
Timeline
Certified Medication Aide
Sunflower Springs
04.2025 - Current
Customer Service Representative
Everise
03.2023 - 03.2025
Call Center Representative
Iqor
10.2021 - 01.2023
High School Diploma - undefined
Lancaster High School
Phlebotomy -
York Technical College
Associate of Science - Surgical Technology
York Technical College