Eboni Franklin

• Administer medications accurately according to prescribed protocols and patient care plans.
• Monitor patient responses to medications, documenting observations and reporting changes to healthcare teams.
• Maintain accurate medication records ensuring compliance with regulatory standards and institutional policies.
• Educate patients and families on medication usage, potential side effects, and adherence strategies.
• Train new staff on medication distribution procedures and safety protocols to ensure consistency in practice.
• Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
• Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
• Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
• Reduced medication errors by diligently maintaining and updating medication records for each patient.
• Administered prescribed drugs to high-volume patient caseload.
• Enhanced patient health by accurately administering prescribed medications according to schedule.
• Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
• Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
• Reported changes in patient status regarding drug therapy.
• Collaborate with nursing staff to optimize medication administration processes and enhance patient outcomes.

Provided psychological support and assistance to inmates classified as incompetent to stand trial.

Assisted customers with transactions during overnight shifts. Maintained store cleanliness and organization. Supported team members in daily operations.

Facilitated customer inquiries regarding electric billing and payment processes.

Processed insurance claims for mobile devices across AT&T, Verizon, and Cricket. Assisted in evaluating claims as an acting licensed adjuster, determining approval or denial status.

Managed inbound call operations for Suddenlink, ensuring efficient customer service delivery.

• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction and loyalty.
• Assisted in training new staff on policies, procedures, and customer interaction best practices.
• Processed transactions accurately using point-of-sale systems to ensure seamless operations.
• Collaborated with team members to streamline workflows and improve service delivery times.
• Maintained product knowledge to provide informed assistance to customers regarding merchandise.

• Processed customer transactions efficiently using point-of-sale systems.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained accurate cash drawers and balanced registers at the end of shifts.
• Trained new cashiers on operational procedures and customer service standards.
• Collaborated with team members to streamline checkout processes during peak hours.
• Implemented promotional displays to enhance product visibility and drive sales.
• Assisted in maintaining a clean and organized checkout area for improved efficiency.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
• Managed inventory levels, restocking supplies to meet fluctuating customer demand effectively.
• Trained new staff on register operations and customer service protocols to enhance team performance.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during peak hours.
• Implemented best practices for cleanliness and organization at checkout areas, improving operational flow.
• Collaborated with management to streamline checkout processes, reducing wait times for customers significantly.
• Assisted in promotional campaigns by effectively communicating new products and offers to customers.
• Monitored cash drawer balances regularly, ensuring compliance with company policies and minimizing discrepancies.
• Helped customers complete purchases, locate items, and join reward programs.

• Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
• Managed inventory levels, restocking supplies to meet fluctuating customer demand effectively.
• Trained new staff on register operations and customer service protocols to enhance team performance.
• Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during peak hours.
• Implemented best practices for cleanliness and organization at checkout areas, improving operational flow.
• Collaborated with management to streamline checkout processes, reducing wait times for customers significantly.
• Assisted in promotional campaigns by effectively communicating new products and offers to customers.
• Monitored cash drawer balances regularly, ensuring compliance with company policies and minimizing discrepancies.
• Helped customers complete purchases, locate items, and join reward programs.