Winifer Pangburn
Summary
Dynamic administrative professional with extensive experience in sales support and project coordination at DRB Homes. Proven ability to enhance client relations and deliver exceptional service. Proficient in Microsoft Office and skilled in multitasking to ensure efficient operations and successful event planning. Recognized for strong organizational skills and meticulous attention to detail.
Overview
29
29
years of professional experience
Work History
Administrative Assistant/Sales Support Specialist
DRB Homes
01.2021 - Current
- Coordinated administrative support for department, sales team, and IT team
- Serve as first point of contact for visitors and incoming calls
- Plan and coordinate internal events, meetings, and team gatherings, coordinate the Charitable Giving platform
- Delivered exceptional service to customers
- Supported prospective customers in absence of Sales Consultants
- Secured necessary materials for sales team to facilitate operations
- Assist the marketing coordinator in planning events held throughout various communities to help boost sales
- Ensure that model home site is well maintained and presentable
- Review bills, code and process payments through payment processing system
Realtor
Self-employed
01.2020 - Current
- Facilitated client comprehension of Maryland real estate acquisition processes from initial engagement to closing.
- Guided clients in buying, selling, and investing in real estate through property research and presentations.
- Assisted clients in navigating residential transactions with tailored support and expert guidance.
- Conducted market analysis to assess property values and identify trends.
- Prepared and showcased property listings to enhance visibility and attract potential buyers.
Meeting and Event Planner
Self-employed
01.2020 - Current
- Defined event scope, including time, location, and budget parameters.
- Conducted client meetings to clarify event objectives and expectations.
- Solicited bids from venues and service providers, securing optimal options.
- Inspected venues for compliance with client requirements and specifications.
- Coordinated transportation, accommodations, and catering to meet client needs.
- Monitored event activities to ensure satisfaction for clients and attendees.
- Reviewed invoices and approved payments efficiently for all services.
Administrative Assistant
American Public University Systems
01.2020 - 01.2021
- Coordinated calendar and prepared expense reports for Associate Dean, supporting efficient scheduling
- Facilitated course registration process for students, ensuring smooth enrollment
- Conducted data analytics and reconciled monthly data, ensuring accuracy and timely reporting
- Processed financial transactions efficiently in the Continuing Education department
Admissions Representative
American Public University System
01.2018 - 01.2020
- Coach 2,000+ prospective and current students monthly and assist them in reaching their professional goals
- Consistently achieve performance metrics above team averages
- Tracked, documented, and followed up with student leads to guide them through the admissions process
- Update student and prospective student records to ensure accurate assistance
- Coordinated with transfer credit department to streamline registration for students
- Communicated with other departments to ensure timely support for student needs
- Guided new employees through training processes and company policies
Coordination of Benefits Analyst
United Health Care (Optum)
01.2016 - 01.2018
- Investigated insurance coverage for claims, ensuring thorough review of all relevant details
- Determined payer priority to enhance recovery revenue for clients and plan payers
- Examined and analyzed post-paid medical claim records for compliance and accuracy
Various Positions within PNC Bank
PNC Bank
01.1997 - 01.2016
- Administrative Sales Assistant, PNC Investments 2014-2016
- Analyzed data and provided insights to support decision-making processes for investment products.
- Wire Transfer Processor, Cleveland, OH, 2011-2013
- Facilitated loan processing and documentation to ensure compliance with regulatory standards.
- Institutional and Investment Client Administrator/Analyst II 2006-2009
- Led team in achieving project goals and enhancing productivity.
- Processed payments and advances, maintaining accuracy in transaction records and customer service.
Education
Undergraduate Certificate - Meeting and Event Planning
American Public University System
07-2020
Principles and Practices of Real Estate for Maryland -
Hagerstown Community College
07-2020
State of Maryland Real Estate Exam -
State of Maryland
07-2020
Undergraduate Certificate - Human Resource Management
American Public University System
07-2019
A.S. - Business
Indiana Wesleyan University
04-2014
Skills
- Sales support
- Administrative experience
- CRM knowledge and customer service
- Project coordination
- Calendar management and event coordination
- Meeting and event planning
- Payment processing and check processing
- Travel planning and inventory supplies
- Microsoft Office proficiency (Excel, Word, Outlook)
- Attention to detail in document management
- Time management and multitasking
- Self-motivation and efficiency
- Organization and results orientation
- Oral and written communication
- Interpersonal skills and teamwork
- Client relations and relationship building
- Team collaboration and bonding
- Problem solving and critical thinking
- Charitable giving and volunteer organizing
Community Service
- Taught new homeowners' classes for two years to low-income homebuyers, Working for The Empowerment of Community Organization (WECO), Cleveland, OH
- Oversight of Charitable Giving Platform for DRB Homes Metro Division; to include organizing employee volunteers for various charitable events
Websites
Timeline
Administrative Assistant/Sales Support Specialist
DRB Homes
01.2021 - Current
Realtor
Self-employed
01.2020 - Current
Meeting and Event Planner
Self-employed
01.2020 - Current
Administrative Assistant
American Public University Systems
01.2020 - 01.2021
Admissions Representative
American Public University System
01.2018 - 01.2020
Coordination of Benefits Analyst
United Health Care (Optum)
01.2016 - 01.2018
Various Positions within PNC Bank
PNC Bank
01.1997 - 01.2016
Undergraduate Certificate - Meeting and Event Planning
American Public University System
Principles and Practices of Real Estate for Maryland -
Hagerstown Community College
State of Maryland Real Estate Exam -
State of Maryland
Undergraduate Certificate - Human Resource Management
American Public University System
A.S. - Business
Indiana Wesleyan University