Winifer Santos
Lawrenceville,GA
Summary
Detail- oriented professional with years of experience and a proven knowledge of conflict resolution, customer communications and customer retention, aiming to leverage my skills to successfully fill the Customer Service role at your company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Paraprofessional
Bethesda Elementary School
Lawrenceville, GA
08.2022 - Current
- Serve as a guide in instructing students on proper classroom behavior.
- Get materials and equipment ready to help teachers prepare for class.
- Reinforce lessons by reviewing material one-on-one and in small groups with students.
- Supervise students during lunch or recess, as well as in between classes.
- Assist students who need additional help learning a specific concept.
Home Health Aide
N AND J HOME CARE INC
New York
10.2020 - 02.2021
- Enables patients to stay in their homes by monitoring and recording patient condition, providing support and personal services, and teaching families.
- Monitors patient condition by observing physical and mental
condition, intake and output, and exercise.
● Supports patients by providing housekeeping and laundry services,
shopping for food and other household requirements, preparing and
serving meals and snacks, and running errands.
● Helps family members care for the patient by teaching appropriate
ways to lift, turn, and reposition the patient.
● Maintains a safe, secure, and healthy patient environment by
following asepsis standards and procedures, maintaining security
precautions, and following prescribed dietary requirements and
nutrition standards.
Costumer Services
Sprint
Manhattan, NY
07.2018 - 08.2020
- Customer retention working with high risk customers by performing all aspects of customer service, including answering busy phone systems.
- ● Advising customers of special promotions and providing detailed
information for various products.
● Resolving billing questions and disputes and providing technical
support for all Sprint supported cell phones and wireless devices.
● Interacting with customers through email, face to face, and fax.
● Investigating and resolving customers and maintaining customer
satisfaction and retention.
● Interviewing customers to gain relevant information.
● Determining the source of the problem, and recommending new
methods and modifications to the customers.
Front Desk Receptionist
Salon
Lawrenceville, GA
03.2016 - 01.2018
- Keep front desk clean, tidy and supplied with all the necessary
supplies
● Greet, communicate with and welcome guests
● Answer all the customers' questions and address their complaints
● Answer all incoming calls, redirect them when needed
● Receive letters, packages and send them to appropriate destination
● Prepare and manage outgoing mail
● Check, sort and forward emails
● Monitor office supplies
● Make supply orders when needed
● Monitor and update records and files
● Monitor and log office expenses and costs
Education
High School Diploma -
BERKMAR HIGH SCHOOL
05.2014
Some College (No Degree) -
LONG ISLAND BUSINESS INSTITUTE
Manhattan, NYSkills
- Exceptional customer service
- Bilingual
- Problem solving
- Critical Thinking
- Flexibility
- Teamwork
- Creativity
- Attention to details
- Responsible
- Organization
- Leadership
Personal Information
Title: Customer Service Professional
Languages
- SPANISH, Business level, True, True, True
- ENGLISH, Business level, True, True, True
Certification
- substitute certificate
Timeline
Paraprofessional
Bethesda Elementary School
08.2022 - Current
Home Health Aide
N AND J HOME CARE INC
10.2020 - 02.2021
Costumer Services
Sprint
07.2018 - 08.2020
Front Desk Receptionist
Salon
03.2016 - 01.2018
High School Diploma -
BERKMAR HIGH SCHOOL
Some College (No Degree) -
LONG ISLAND BUSINESS INSTITUTE
- substitute certificate
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