Winifred McCants-Zumbrum

• Responded to customer calls and emails to answer questions about products and services.
• Verified customer identification and documentation for compliant transactions.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Cross-sold bank services and products to uplift customer investments.

• Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
• Monitored radio transmissions between staff to respond immediately to directions and emergencies.
• Generated incident reports as needed and maintained log books as required.
• Maintained daily inventory for security purposes (keys, equipment, etc.).
• Assisted various control rooms within the departmenot Answered phones and handled public inquiries and made appropriate referrals as needed.

Processed customer requests via email, to include transfers, issuing cashier's checks and closing accounts.

• Assisted Orlando area branches as needed.
• Assisted customers with completing transactions
• Analyzed customers' financial information to deliver personalized account guidance. Cross sold products to new and existing customers.
• Performed as Head Teller as needed in various branches.

• Processed customer transactions promptly, minimizing wait times.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding incoming and outgoing cash flow
• Maintained accurate records of customer transactions in line with bank procedures.
• Balanced vault daily
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.

• Assisted Baltimore metropolitan area branches and processed customer transactions promptly.
• Answered telephone inquiries on checking and savings accounts.
• Completed highly accurate, high-volume money counts.
• Identified sales opportunities and referred customers appropriately
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Trained new hires on customer service policies and procedures.