Winifred Rodriguez
Orlando,FL
Summary
Dynamic Loss Prevention Specialist with extensive experience at The Home Depot, adept in surveillance systems and incident reporting. Proven track record in reducing theft through effective risk management and security training. Strong interpersonal skills foster collaboration with law enforcement, enhancing asset recovery and safety protocols. Committed to maintaining a secure retail environment.
Overview
22
22
years of professional experience
Work History
Asset Protection Specialist
The Home Depot Inc
06.2021 - Current
- Leveraged surveillance and intelligence-led tactics to foster safety and security while minimizing company loss.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Patrolled store departments to check for suspicious activities.
- Checked CCTV for evidence of shoplifting.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Contacted local authorities and apprehended shoplifters.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
Store Associate
Pet Smart
04.2016 - Current
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Loss Prevention Officer
Gap Inc
11.2017 - 08.2020
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Trained personnel on security best practices, protocols and procedures.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Conducted daily store walk-throughs to identify potential security risks.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
Loss Prevention Specialist
Publix
06.2016 - 12.2017
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Created and maintained records of security incidents and investigations.
- Collaborated with law enforcement to report crime and suspicious activity.
Supervisor
Bealls Outlet
09.2011 - 06.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Frequently inspected production area to verify proper equipment operation.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Security Officer
Contact Security
03.2009 - 07.2011
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Loss Prevention
Kmart, Sears Holding
02.2009 - 11.2010
- Contributed to [Number]% decrease of store theft by following preventive procedures and communicating with loss prevention.
- Followed designated loss prevention, security and safety practices and corrected or reported non-compliance.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Maintained high awareness towards safety, damage and loss prevention by conducting [Number] training seminars to associates.
Deli Clerk
Panaderia La Vina
01.2004 - 11.2008
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Unarmed Security Officer
Capital Security
06.2006 - 07.2007
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Patrolled commercial property and associated parking garage.
- Directed guests around building and answered accessibility questions.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Education
GED -
Universal Careers
San Juan, PR05.2006
Skills
- Incident reporting
- Surveillance systems
- Security training
- Policy enforcement
- Shoplifter apprehension
- Loss prevention background
- Loss prevention experience
- CCTV tracking
- Loss prevention
- Report writing skills
- Surveillance techniques
- Loss prevention strategies
- CCTV monitoring
- Report writing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Asset Protection Specialist
The Home Depot Inc
06.2021 - Current
Loss Prevention Officer
Gap Inc
11.2017 - 08.2020
Loss Prevention Specialist
Publix
06.2016 - 12.2017
Store Associate
Pet Smart
04.2016 - Current
Supervisor
Bealls Outlet
09.2011 - 06.2016
Security Officer
Contact Security
03.2009 - 07.2011
Loss Prevention
Kmart, Sears Holding
02.2009 - 11.2010
Unarmed Security Officer
Capital Security
06.2006 - 07.2007
Deli Clerk
Panaderia La Vina
01.2004 - 11.2008
GED -
Universal Careers
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