Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winifrida Mallya

Powell,OH

Summary

Dynamic professional with a proven track record at Morgan Stanley, adept in project management and leveraging analytical skills to drive business solutions. Excelled in enhancing operational efficiency and reducing risks, showcasing strong interpersonal and SQL expertise. Achieved significant improvements in process automation and fraud prevention, demonstrating a keen ability to communicate complex data insights effectively.

Overview

16
16
years of professional experience

Work History

Sr. Professional

Morgan Stanley
Columbus, OH
03.2021 - Current
  • Ensure timely and successful delivery of solutions according to business needs and objectives
  • Ensure reports are delivered within the Service Level Agreement
  • Ensure special ad hoc reports are fulfilled on a timely manner
  • Participate in meetings that involves the line of business, technology, and vendor
  • Assist in performing analysis on different requests to help finding and resolving problems/issues as they develop, ensuring proper level of timely communication with the business and tech team
  • Ensure discrepancies and disputes are properly tracked and escalated on a timely manner
  • Maintain knowledge of business processes and applications
  • Involved in the process Releases which includes End to End testing of implemented changes of different products as well as systems
  • Worked with project documentation and documented other application related issues, bugs on internal wiki website
  • Experience with navigating and updating Sprint, tasks and subtasks in JIRA
  • Perform other duties as assigned

Coordinator

United Healthcare
01.2020 - 03.2021
  • Handled Projects from initial stage to final stage of the project
  • Initiated daily meetings between tech team and operations to keep track of outstanding tasks and maintain Service Level Agreement
  • Utilized my analytical skills to analyze data and come up with solutions that was best for business needs
  • Reviewed daily reports to find gaps and worked towards closing them accordingly
  • Researched different reports and processes that were potential for automation and created a project proposal for automation
  • Used excel spreadsheet to analyze data and created pivot tables to summarize report and tell a story
  • In some cases, I have used Pivot tables to show missing data as well as bring hidden issues in the data and come up with proper solution
  • Created dashboards for senior management to review
  • Reviewed Procedures and suggested better ways to improve them

Procedure Analyst/Reporting Analyst

Discover Financial Services
New Albany, OH
06.2014 - 01.2020
  • Pulled queries for Daily, monthly and weekly reports for production
  • System testing in both QA and production environments on new releases and updates
  • Assisted in improving Line of Business functions by working together with my team to design and plan key performance indicators (KPIs) that provided early indication of risk based on activity pattern for each business unit
  • Updated different reporting platforms per business requests and needs

RISK OPS ANALYST

JP Morgan Chase
Columbus, OH
01.2009 - 11.2013
  • Investigated fraudulent activities on client account and established precise report that clearly explained the case
  • Reviewed risk transactions: Researched electronic account information and identified possible cases of fraud
  • Helped the company improve their capabilities and resources for the alleviation and prevention of fraud
  • Handled online transactions: Worked on alerts that involved online transactions such as ACH, ACH collections, bill pays, overnight checks, quick pay, payroll and vendor payments
  • Handled confidential information
  • Demonstrated extensive product knowledge: Recommended approaches to improve the organization’s security posture
  • Participated in the organization’s policy setting to reduce the risk of loss, abuse and compliance violations

Education

Master of Business Administration - Project Management

DeVry University – Keller Graduate School of Management
Columbus, OH
01.2014

Bachelor of Science - Finance

SUNY Plattsburgh
Plattsburgh, NY
01.2008

Skills

  • Project Management
  • Microsoft Office
  • Analytical Skills
  • Interpersonal Skills
  • Oral Communication
  • Written Communication
  • SQL
  • Tableau
  • Jira

Timeline

Sr. Professional

Morgan Stanley
03.2021 - Current

Coordinator

United Healthcare
01.2020 - 03.2021

Procedure Analyst/Reporting Analyst

Discover Financial Services
06.2014 - 01.2020

RISK OPS ANALYST

JP Morgan Chase
01.2009 - 11.2013

Master of Business Administration - Project Management

DeVry University – Keller Graduate School of Management

Bachelor of Science - Finance

SUNY Plattsburgh

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Winifrida Mallya