Winnie Hescock
Chiloquin,OR
Summary
With a proven track record at The Klamath Tribes, I excel in office management and customer service, enhancing operational efficiency and client satisfaction. Skilled in administrative support and fostering team collaboration, I successfully renegotiated contracts and developed a client feedback system, significantly improving service quality. My approach combines meticulous organizational skills with a commitment to positive customer relations.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
17
17
years of professional experience
Work History
Housing Office Manager
The Klamath Tribes
05.2022 - 12.2024
- Addressed customer concerns promptly, leading to increased satisfaction.
- Monitored expenditures for better financial control.
- Optimized office budget by renegotiating vendor contracts.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Secretary
Diana Bettles at Law PC.
10.2020 - 03.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Secretary
The Klamath Tribes Housing Department
03.2015 - 01.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Cage Cashier
KLAMOYA Casino
11.2013 - 08.2014
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Counted and recorded assigned funds and made exchanges of funds throughout shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
Cage Cashier
KLAMOYA Casino
01.2008 - 08.2008
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash accurately.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
Education
No Degree - Office Management
Klamath Community College
Klamath Falls, ORSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Scheduling and calendar management
- Administrative support
- Relationship building
- Scheduling
- Teamwork and collaboration
- Professional and courteous
Timeline
Housing Office Manager
The Klamath Tribes
05.2022 - 12.2024
Secretary
Diana Bettles at Law PC.
10.2020 - 03.2021
Secretary
The Klamath Tribes Housing Department
03.2015 - 01.2020
Cage Cashier
KLAMOYA Casino
11.2013 - 08.2014
Cage Cashier
KLAMOYA Casino
01.2008 - 08.2008
No Degree - Office Management
Klamath Community College
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