Summary
Overview
Work History
Education
Skills
Timeline
Generic

Winnie Kimani

Royse city

Summary

Dynamic Customer Service Executive with Rink Management Services, skilled in ticket processing and safety compliance. Proven ability to enhance customer satisfaction through exceptional communication and problem-solving skills. Recognized for maintaining a clean and safe environment while operating rides efficiently, contributing to a positive guest experience.

Overview

1
1
year of professional experience

Work History

Customer Service Executive

Rink Management Services
Frisco
06.2022 - 06.2023
  • Customer Assistance:Provide information about the carousel ride, answer customer questions, and resolve any concerns or complaints in a professional and courteous manner.
  • Ticketing:Assist with purchasing tickets, processing payments, and ensuring accurate record-keeping.Ride Operation:Operate the carousel safely and efficiently, following established procedures.
  • Safety and Maintenance:Ensure the carousel and its surroundings are clean, safe, and well-maintained.

Essential Skills:

  • Customer Service: Exceptional communication, interpersonal, and problem-solving skills.
  • Attention to Detail: Ability to follow procedures and ensure accuracy.
  • Physical Stamina: Ability to stand and walk for extended periods.
  • Teamwork: Ability to collaborate with other staff members.
  • Positive Attitude: Maintain a cheerful and engaging demeanor.

Education

Bachelor of Arts - Human Resources Management

Jomo Kenyatta University
Nairobi
12-2010

Skills

  • Ticket processing
  • Safety compliance
  • Ride operations
  • Customer assistance
  • Record keeping
  • Customer relationship management

Timeline

Customer Service Executive

Rink Management Services
06.2022 - 06.2023

Bachelor of Arts - Human Resources Management

Jomo Kenyatta University