Summary
Overview
Work History
Education
Skills
Timeline

Winnie Ndovie

Lansing,MI

Summary

Driven professional with excellent customer service skills and experience in a variety of industries. Organized, eager to learn, and passionate about helping people. Can bring expertise to any company that values people-first with a commitment to continuous improvement and sustainability efforts experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

COMMUNICATION SERVICE REPRESENTATIVE

Peckham Industries
09.2022 - 08.2024
  • Company Overview: Under Contract with Dexian LLC
  • Utilizing thorough knowledge of federal privacy regulations to solve customer inquiries
  • Answer customer inquiries and assist with navigating government websites
  • Earned 5 awards for excellent quality assurance
  • Deescalated potentially explosive situations by verbal de-escalation strategies

BANKRUPTCY TREASURY CONTRACTOR

GC Services
03.2022 - 08.2022
  • Entered new Chapter 7 and Chapter 13 bankruptcy data in established databases
  • Worked with PACER court system and MDDOS, TREASURY, and STAR operating systems
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.

SUBSTITUTE TEACHER

EDUSTAFF
12.2016 - 02.2022
  • Managed students on a with specific learning needs and deficiencies and utilized de-escalation techniques to assists students with more learning deficiencies.
  • Assisted 70% students with gap year learning to bring them up to 3rd grade standards of learning
  • Set up remote classrooms for quarantine learning with Google classroom
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Participated in professional development opportunities to stay current on educational trends and research-based teaching strategies for continuous improvement in practice.

Education

BA - Communication

Michigan State University, East Lansing, MI
08.2016

Skills

  • Independent work
  • Team collaboration
  • Reading and interpreting policies
  • Applying program policies
  • Confidentiality measures
  • Data entry
  • Organizational management
  • Complaint Handling
  • Database Management
  • Account Management
  • Customer Relationship Management

Timeline

COMMUNICATION SERVICE REPRESENTATIVE - Peckham Industries
09.2022 - 08.2024
BANKRUPTCY TREASURY CONTRACTOR - GC Services
03.2022 - 08.2022
SUBSTITUTE TEACHER - EDUSTAFF
12.2016 - 02.2022
Michigan State University - BA, Communication

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Winnie Ndovie