Winnie Ross
Stone Mountain,Georgia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Unit Secretary
Emory Healthcare
11.2022 - Current
- Operated office equipment printers, fax machines, computers, and the patient intercom system.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Responsible for admitting and discharging patients using EPIC.
Patient Access Specialist
Emory Healthcare
03.2021 - 11.2022
- Operated switchboard with a high volume of calls in a professional and efficient manner.
- Operated the hospital paging system for paging and making announcements.
- Monitored emergency alarms and processed emergency alerts.
- Used EPIC program to schedule and cancel appointments.
- Performed pager changes, handled doctors’ on-call calendars, and paging doctors, and other staff members.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Certified Nursing Assistant
Phoebe Putney Hospital
09.2018 - 03.2021
- Assisted patients with bathing, grooming, eating, and toileting needs.
- Measured and recorded temperature, blood pressure, pulse, and oxygen saturation levels.
- Listened to patients’ concerns and reported them to the nurse or social worker on duty.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Telephone Operator
Southwell
04.2013 - 09.2018
- Used overhead paging system for paging and making important announcements, and taking messages.
- Operated switchboard in an efficient manner, and processed outgoing mail by adding postage.
- Directed visitors and patients who needed assistance.
- Faxed admitting paperwork to the registration department.
- Gathered customer information and promptly input data into computer system.
Front Desk Receptionist/PBX Telephone Operator
Multicare
09.2009 - 04.2013
- Operated main campus telephone system, paging, monitored alarms, oxygen levels, fire alarms, and alerted personnel of impending disasters, fire, and other codes.
- Scheduled interpreters for departments and doctors’ offices.
- Worked main information desk greeted and assisted visitors, staff, and patients.
- Used various applications to search and find information for staff, visitors, and patients.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Master in Business Administration -
University of Phoenix
06.2019
Bachelor of Science in Business -
University of Phoenix
12.2014
Associate of Arts in Communications -
University of Phoenix
12.2010
Skills
- Microsoft Office Suite
- Expertise in Customer Service
- Data Entry
- Switchboard & Call Center
- Exceptional oral and written communication
- Documentation and Recordkeeping
- Keyboarding, printing, fax, copy, scanning, and mail postage processing
- Administrative Support
- Medical Charting
- Cash Handling & POS
- Patient Health Information Access
- Epic Systems
- Appointment Scheduling
References
Available Upon Request
Timeline
Unit Secretary
Emory Healthcare
11.2022 - Current
Patient Access Specialist
Emory Healthcare
03.2021 - 11.2022
Certified Nursing Assistant
Phoebe Putney Hospital
09.2018 - 03.2021
Telephone Operator
Southwell
04.2013 - 09.2018
Front Desk Receptionist/PBX Telephone Operator
Multicare
09.2009 - 04.2013
Master in Business Administration -
University of Phoenix
Bachelor of Science in Business -
University of Phoenix
Associate of Arts in Communications -
University of Phoenix
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