Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Winnie (Huili) Liu

Cupertino,CA

Summary

Science and engineering background, with 10 years of experience collaborating with US local customers and possessing strong internal organizational skills to accomplish goals.

Overview

14
14
years of professional experience

Work History

Handset Service Manager

ZTE USA, INC.
Richardson, TX
03.2011 - 03.2019
  • Developed and maintained relationships with customers such as AT&T, T-Mobile, and Sprint Clients, vendors, and suppliers.
  • Improved customer satisfaction ratings by actively listening to complaints and providing appropriate solutions to resolve issues.
  • Collaborated with the internal departments to enhance overall performance and efficiency.

International Customer Service Manager

ZTE Corporations(HQ)
Shenzhen, Guangdong
07.2007 - 05.2011
  • Based in Shenzhen, we maintain customer relationships with our overseas clients such as T-Mobile (US), Rogers (Canada), and H3G (UK) through frequent internal business travel.

Hardware Engineer

Foxconn
Shenzhen, Guangdong
07.2005 - 07.2007

Hardware testing and troubleshooting during the design phase for Nokia-branded products.

Education

Bachelor of Science - Electrical Engineering

China University of Geosciences
Wuhan,China
06-2005

Skills

  • Communication and collaboration skills with customers, strong focus on customer satisfaction
  • Organizational and coordination abilities to achieve goals effectively Proficient in handling general and emergency problem-solving processes
  • Background in hardware and software of electrical products
  • Leadership in team management and goal setting

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Timeline

Handset Service Manager

ZTE USA, INC.
03.2011 - 03.2019

International Customer Service Manager

ZTE Corporations(HQ)
07.2007 - 05.2011

Hardware Engineer

Foxconn
07.2005 - 07.2007

Bachelor of Science - Electrical Engineering

China University of Geosciences
Winnie (Huili) Liu