Winnie (Huili) Liu
Cupertino,CA
Summary
Science and engineering background, with 10 years of experience collaborating with US local customers and possessing strong internal organizational skills to accomplish goals.
Overview
14
14
years of professional experience
Work History
Handset Service Manager
ZTE USA, INC.
Richardson , TX
2011.03 - 2019.03
- Developed and maintained relationships with customers such as AT&T, T-Mobile, and Sprint Clients, vendors, and suppliers.
- Improved customer satisfaction ratings by actively listening to complaints and providing appropriate solutions to resolve issues.
- Collaborated with the internal departments to enhance overall performance and efficiency.
International Customer Service Manager
ZTE Corporations(HQ)
Shenzhen , Guangdong
2007.07 - 2011.05
- Based in Shenzhen, we maintain customer relationships with our overseas clients such as T-Mobile (US), Rogers (Canada), and H3G (UK) through frequent internal business travel.
Hardware Engineer
Foxconn
Shenzhen , Guangdong
2005.07 - 2007.07
Hardware testing and troubleshooting during the design phase for Nokia-branded products.
Education
Bachelor of Science - Electrical Engineering
China University of Geosciences
Wuhan，China2005-06
Skills
- Communication and collaboration skills with customers, strong focus on customer satisfaction.
- Organizational and coordination abilities to achieve goals effectively. Proficient in handling general and emergency problem-solving processes.
- Background in hardware and software of electrical products.
- Leadership in team management and goal setting.
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Timeline
Handset Service Manager
ZTE USA, INC.
2011.03 - 2019.03
International Customer Service Manager
ZTE Corporations(HQ)
2007.07 - 2011.05
Hardware Engineer
Foxconn
2005.07 - 2007.07
Bachelor of Science - Electrical Engineering
China University of Geosciences
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