Winnifred Newman
Lehi
Summary
Goal-oriented, coachable, professional with over 6 years of call center experience, who is driven to begin my career as part of a team where I can continue to learn and grow with my team. Help maintain strong company product and service knowledge to assist customers with concerns, questions, and general education. Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retention.
Overview
8
8
years of professional experience
Work History
File Clerk
Revere Health
03.2025 - Current
- Organized and maintained physical and electronic filing systems for efficient document retrieval.
- Implemented standardized procedures to enhance accuracy in document management processes.
- Examined, categorized, and sorted incoming documents.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and a commitment to excellence in file management.
Front End Supervisor
WeGotEm Tees
05.2022 - 05.2024
- Answer phone calls and questions about customers' orders
- Order garments and supplies needed for group orders
Cashier
Maceys
03.2020 - 03.2021
- Ring up and check out customer's items, and help bag them when needed
- Assist customers find items that they are looking for, and keep the check stand clean between each customer
Member Services
Young Living
05.2017 - 03.2020
- Answer incoming calls to assist Wholesale and Retail members with placing and tracking orders
- Assist Wholesale members set up and managing monthly orders
- Put members first to ensure that they are getting the help needed and to feel cared for
Education
Medical Billing -
American Career College
03.2025
Skills
- Data Entry
- 10-Key
- Word
- Excel
- Customer Service
- Phone Etiquette
- Scheduling
- Register Reconciliation
- Time Management
- File/records maintenance
- Meticulous attention to detail
Personal Information
Title: Medical Billing
Timeline
File Clerk
Revere Health
03.2025 - Current
Front End Supervisor
WeGotEm Tees
05.2022 - 05.2024
Cashier
Maceys
03.2020 - 03.2021
Member Services
Young Living
05.2017 - 03.2020
Medical Billing -
American Career College
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