Winona Henderson
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Boys & Girls Club of the Northern Plains, Inc.
Yankton, USA
02.2025 - 05.2025
- Greeted and welcomed guests, providing a positive first impression of the company
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
Youth Development Professional
Boys & Girls Club of the Northern Plains, Inc.
Yankton, USA
08.2024 - 01.2025
- Provided individualized guidance and mentorship to at-risk youth, fostering positive relationships and promoting self-esteem
- Established a safe environment that encouraged open communication among youth while maintaining appropriate boundaries
- Provided crisis intervention when necessary by following established protocols
Kitchen Staff
KC Roadrunner
Spencer, USA
08.2023 - 12.2023
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Assisted in the planning and preparation of menus for daily specials or special events
- Followed proper food handling procedures to minimize waste and maintain freshness
- Adhered to portion control guidelines to minimize food costs while ensuring customer satisfaction
Daycare Provider
Playful Pals Daycare
Lynch, USA
08.2023 - 12.2023
- Created and implemented age-appropriate curriculum to promote child development and learning
- Maintained a safe and nurturing environment for children, ensuring their well-being at all times
- Established positive relationships with parents, providing regular updates on their child's progress and addressing any concerns or questions
Education
High school diploma -
Penn Foster
Skills
- POS Sales
- Customer inquiry resolution
- Client communication
- Team collaboration
- Problem resolution
- Customer satisfaction
- Time management
- Event planning
- Customer inquiries
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Languages
English, Fluent
Timeline
Front Desk Receptionist
Boys & Girls Club of the Northern Plains, Inc.
02.2025 - 05.2025
Youth Development Professional
Boys & Girls Club of the Northern Plains, Inc.
08.2024 - 01.2025
Kitchen Staff
KC Roadrunner
08.2023 - 12.2023
Daycare Provider
Playful Pals Daycare
08.2023 - 12.2023
High school diploma -
Penn Foster